Customer Service Representative - Grand Rapids, United States - Mark Maker

Description

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Assist customers with product information, pricing, and order placement
• Resolve customer complaints or issues with patience and empathy
• Communicate effectively with customers to understand their needs and provide appropriate solutions
• Enter orders for production
• Maintain accurate records of customer interactions and transactions

Experience:

• Previous experience in a customer service role is preferred
• Experience with outbound calling and sales is an advantage
• Strong communication skills, both written and verbal
• Excellent phone etiquette and active listening skills

As a Customer Service Representative, you will have the opportunity to assist customers with their inquiries, provide support, and ensure their satisfaction.

You will play a crucial role in maintaining positive relationships with our valued clients. We offer competitive pay rates and opportunities for career growth within our organization.


Pay:
$ $18.50 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person