Customer Service Representative - Grand Rapids, United States - Skytron LLC

Skytron LLC

Verified Company

Grand Rapids, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including:

Hybrid work arrangement
Comprehensive benefits package, beginning day one
Annual Pool Bonus
Paid vacation, personal days, and holidays
401(k) and Profit sharing
Tuition reimbursement program
Onsite gym
Familyowned and operated business

As the Customer Service Representative, you will:

Review and interpret equipment job files, entered by the Customer Service Specialist, including: purchase orders, quotes, delivery requirements, and other authorized representative/customer specifications
Communicate with assigned authorized representatives throughout the equipment order fulfillment process, ensuring orders are on track for scheduled delivery
Work closely with key stakeholders to verify inventory status, shipping and delivery requirements, and other customer specifications for equipment orders
Coordinate shipment activity, including but not limited to: preparation of shipping documentation, notification and confirmation of shipment, coordination of equipment returns, and processing freight claims for damaged products
Enter bill of material and quote data lines into ERP system, recording any discrepancies with the original quote or purchase order
Work closely with assigned authorized representatives to resolve any discrepancies that may arise after customer approval of product configurations
Respond to inquiries from customers and authorized representatives related to order status, inventory availability (through the feasibility process), pricing, and freight estimates
Provide return authorizations related to capital equipment and demo equipment, determining the proper credit due and inventory disposition for each item
Handle postshipment billing of equipment orders to customers and authorized representatives, recording any final adjustments that may occur
Work with internal Credit Analysts to create revised invoices, as needed
Work on behalf of authorized representatives and customers to resolve order issues, such as inventory availability and other timecritical challenges

For success in this role, you will:

Capably handle required administrative functions
Verify work to ensure accurate results, requiring mínimal rework
Follow work instructions, procedures, safety guidelines, and company policies
Meet productivity standards
Listen to others, expressing ideas, both orally and in writing
Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
Be internally motivated and work well with mínimal supervision
Devise workable solutions or consult with secondary resources to devise solutions
Have a college degree or 35 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environments
Have 13 years of demonstrated success in customer service, order fulfillment, or project coordination or facilitation (strongly preferred)
Be proficient in Microsoft Office programs, including: Word, Outlook, PowerPoint, and Excel
Previous experience with an MRP / ERP system (strongly preferred)
Have the ability to handle multiple projects at once, work under pressure, and meet deadlines

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.