Customer Service Lead - Grand Rapids, United States - D&W Fresh Market

D&W Fresh Market

Verified Company

Grand Rapids, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say,
_"I can't live without them."_

Location:

2022 Apple Orchard Ave - Grand Rapids, Michigan 49525

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.

Complete all other duties as assigned in a timely manner.

Here's what you'll do:

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
Ensure that returntostock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
KnowledgeableKnowledge of product locations in the store.
Train others to perform all department activities and functions.
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Handle spoiled/damaged products per established guidelines.
Maintain a clean, attractive and well stocked department.
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Here's what you'll need:

High school graduate or equivalent (GED)
Ability to read, write, comprehend, and interpret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/ Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented

Physical Requirements:

As part of our
People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success.

We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.