Customer Service Project Manager - Grand Rapids, United States - Gilson Graphics

Gilson Graphics

Verified Company

Grand Rapids, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About us
We are professional, creative and customer centric.

Our work environment includes:

Casual work attire
Relaxed atmosphere
Growth opportunities
Safe work environment
Onthejob training

-
Our Company:_

Gilson has been in the graphic arts industry for over 75 years and is anticipating a rapid expansion in the 5 years. The business is led by secondgeneration owner Dave Gilson and is privately held. Mr. Gilson is committed to continual investment in the business, and pours a majority of the profits into technology, equipment, and employees through his generous profitsharing program._
We've grown from a local commercial print company into a fullservice marketing support operation, offering Fortune 1000 companies across the country the ability to create, produce, and deliver marketing collateral to their customers and endusers in a true onestop shop environment._

- _We provide value-added services like creative design, structural engineering, and document composition._
- _Our production floor manufactures printed goods on press equipment geared towards paper, synthetic, and corrugate substrates._
- _We strive to grow our talent from within, and many of our management and supervisor level employees have earned their positions through hard work and by demonstrating a willingness to help grow the business._

OBJECTIVE

As a member of the Gilson Customer Service department, the Project Manager is responsible for ensuring work is organized and scheduled and communication within and between the departments, sales staff, and the customer is handled on a daily basis.

SUPERVISOR
Position reports to the Customer Service Manager.

ROLES AND RESPONSIBILITIES

Account management
Inventory management
Be the expert of your customers and the internal projects
Order entry
Job planning
Followup of daily job schedules
Direct the purchasing of materials
Manage multiple projects/tasks simultaneously
Performs duties consistent with the company's goals and policies

REQUIREMENTS

To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above.

The following qualifications are representative of the education and training, experience, knowledge, and skills required.

Education and Training

Bachelor's degree, Associates degree, or equivalent knowledge, skills, and abilities preferred

Experience

Knowledge of offset/digital printing and mechanical finishing operations preferred, but not required
Fulfillment, mailing, and large format experience preferred, but not required

Attitude

High expectations of self and others
Demonstrated commitment to quality
Detail oriented with good problem solving in a datadriven environment
Positive attitude with internal and external customers

Knowledge and Aptitude

Microsoft Outlook, Adobe Acrobat, Microsoft Office, and general understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
Proper file management on computer desktop and office servers
Pace, PrintStream, and other software programs or processes as directed by management

Communications Skills

Communicate effectively with people from sales, production, and the client
Read, analyze, and interpret written information
Present information verbally and respond to questions
Deal successfully with difficult people and/or situations

Team Skills

Work as a team member of the Gilson Customer Service team
Build effective working relationships with others
Present information and help solve problems in conjunction with coworkers and management

Pay:
$40, $55,000.00 per year

Benefits: