Insurance Customer Service Representative - Grand Rapids, United States - Red Cedar Insurance Agency

Description

Commercial insurance agency is seeking a part-time customer service representative to join our team.


Location:
HYBRID 2 days per week work at home and 2 days in Office**:

• **Grand Rapids, MI, with Fridays off.

Weekly Work Schedule: 8a-5p or 9a-6p Monday - Thursday.


Preferred Qualifications:

• Positive and enthusiastic.
• Well organized, reliable, and punctual.
• Excellent verbal and written communicator.
• Organized.
• Attention to detail skills.
• Excellent customer service skills.
• Quick and eager learner at collegelevel.
• Experience with Microsoft Programs, MS Word, MS Excel, MS Teams, MS PowerPoint
• Must have at least one year of office experience.

Daily Tasks Include:

• Insurance certificates.
• Manipulating data in Excel, Word, PowerPoint.
• Printing and preparing proposals.
• Answering and routing client phone calls.
• Researching client concerns and solving problems.
• Quote insurance policies with online raters.
• Data entry/transfer.
• Customer claim and billing assistance.
• Maintaining appropriate service timelines on open activities.
• Processing and sending mail.
• Logging information.
• Assisting account manager needs.
• Assist on various projects.

To be considered for this position, please submit your resume and complete the Indeed assessments.

Job Types:
Full-time, Part-time


Pay:
$ $26.00 per hour


Expected hours:
per week


Benefits:

• Flexible schedule
• Paid time off

Work setting:

• Hybrid work
• Office

Application Question(s):

• Are you within driving distance of 30 minutes from Grand Rapids?
• Please describe your experience within the insurance industry?

Education:

• Associate (required)

Experience:

Customer Service: 1 year (required)

• Insurance: 1 year (required)

Work Location:
Hybrid remote in Grand Rapids, MI 49546