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    ITSM Process Excellence Consultant - New York, United States - Brains Workgroup

    Brains Workgroup
    Brains Workgroup New York, United States

    1 week ago

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    Description

    Our client, a major bank in New York City, is looking for ITSM Process Excellence Consultant
    Consulting position, initial term is 5 months with possible extensions and option hire.
    Rate: $55-60/h on W2, C2C is also an option.

    Mostly remote job, may be 1 day every other week to commute to NYC Office Location, or as needed.
    ** NO H1B Visa Candidates can be considered.

    IT Service Management Excellence Consultant

    Will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities.
    Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Secondary area of focus is Incident and Problem Management.

    RESPONSIBILITIES:

    • Host and update documentation for Change Advisory Board (CAB) meetings
    • Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
    • Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
    • Respond to and support internal (IT) issues and requests as needed.
    • Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.
    REQUIREMENTS
    • Experience with ServiceNow
    • Excellent written and verbal communication skills
    • Effective presentation skills
    • Able to prioritize and effectively follow through and manage multiple tasks.
    • Able to work independently and in a team environment.
    • Excellent Microsoft Office tools skills, particularly Excel.
    • Excellent IT knowledge in financial industry and IT Governance.
    • Knowledge in ITIL and best practices preferred.
    Please email your resume or use this link to apply directly:

    Or email:
    Check ALL our Jobs:

    Keywords: servicenow KPI KRI Excel banking financial IT governance ITIL ITSM
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