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    ITSM Process Excellence Consultant - New York, United States - Michael Page

    Michael Page
    Michael Page New York, United States

    4 weeks ago

    Michael Page background
    TEMPORARY
    Description

    About Our Client

    A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services.

    Job Description

  • Host and update documentation for Change Advisory Board (CAB) meetings.
  • Review, track, and moderate incoming Change Requests, including Emergency Change Requests, focusing on risk management and compliance requirements.
  • Maintain documentation on production Major Incidents/System Troubles, ensuring they are recorded with full information, including impact, root cause, and resolution in a timely manner.
  • Support internal IT issues and requests, as well as Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change Management and Incident and Problem Management.

    ALL INTERVIEWS WILL BE CONDUCTED IN-PERSON, ONSITE. CANDIDATES MUST BE LOCAL TO NYC

    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

    The Successful Applicant

  • Demonstrate excellent attention to detail and strong written and verbal communication skills to effectively engage with different stakeholders.
  • Possess effective presentation skills and the ability to prioritize, manage, and follow through on multiple tasks.
  • Work independently and collaboratively in a team environment, with proficiency in Microsoft Office tools, particularly Excel.
  • Have excellent IT knowledge in the financial industry and IT governance, with preferred knowledge of ITIL best practices and experience with ServiceNow.

    ALL INTERVIEWS WILL BE CONDUCTED IN-PERSON, ONSITE. CANDIDATES MUST BE LOCAL TO NYC

    What's on Offer

    This position offers great pay and benefits

    Apply today using the link and your resume will be reviewed within 24 hours

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