Itsm Process Excellence Consultant - New York, United States - SANS Consulting Services, Inc.

SANS Consulting Services, Inc.
SANS Consulting Services, Inc.
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This is not administration role it is more on executing the process.

The primary focus is in supporting Change management activities, Process Improvement/Implementation

Dashboard creation and reporting
Manager Looking for title on Resume.
-
IT Service Manager (Who have knowledge of all process):

-
Change Management Analyst

Work

Schedule:
Hybrid 3 days a week


In this role you will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below.

Primary areas of
focus are in supporting IT Change management activities, Incident Management and Problem Management reporting .

You will support in hosting an ITIL-based
Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI).

You will also
assist in coordinating Major Incident Management and Problem Management RCA reviews.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


  • Host and
    update documentation for Change Advisory Board (CAB) meetings .
  • Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
ß
This person will process and follow the Change management request:


  • Maintain
    documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner. ß
  • Respond to and support internal (IT) issues and requests as needed.
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Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.

MINIMUM JOB REQUIREMENTS / EXPERIENCE:


MUST HAVE CHECKLIST
-
Excellent attention to detail.

ß
Must be details oriented:

  • Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
  • Effective presentation skills
  • Ability to prioritize and effectively follow through and manage multiple tasks.
  • Able to work independently and in a team environment.
-
Excellent Microsoft Office tools skills, particularly Excel
:

- **Excellent IT knowledge in financial industry and IT Governance.
-
Knowledge in ITIL and best practices preferred.

Experience with ServiceNow - Must have

Required -
MUST HAVE
-
PRESENTATION SKILLS:

-
EXCEL/:

-
DOCUMENTATION:

-
MICROSOFT OFFICE:

-
MAINTAIN DOCUMENTATION

Additional

  • GOVERNANCE
-
CHANGE MANAGEMENT:

-
SERVICENOW:


  • IT SERVICE MANAGEMENT
  • TRADING
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • INCIDENT MANAGEMENT
  • ITIL
  • IT INFRASTRUCTURE LIBRARY

Job Type:

Contract


Pay:
$ $76.00 per hour


Schedule:

  • 8 hour shift

Experience:

Change Management: 8 years (required)

  • ServiceNow: 8 years (required)
  • DOCUMENTATION: 8 years (required)

Ability to Commute:

  • New York, NY required)

Ability to Relocate:

  • New York, NY 10020: Relocate before starting work (required)

Work Location:
In person
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