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    ITSM Process Excellence Consultant - New York, United States - Phaxis LLC

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    Description
    Pay Rate: $60.40

    Must Haves:
    • 3+ Years of experience in ServiceNow
    • ITSM Generalist background
    • Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences
    • Change Management proficiency
    Plusses:
    • Project Management background
    • ITIL Certified
    Day to day:

    This consultant will primarily focus on project and strategy-based tasks supporting change management. Responsibilities include generating reports, assisting 600+ users, addressing audit findings, handling open incidents and change requests, and providing support for Change Advisory Board (CAB) meetings as required.


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