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    Business Operations Manager, ES - Arlington, United States - Amazon Web Services, Inc.

    Amazon Web Services, Inc.
    Amazon Web Services, Inc. Arlington, United States

    1 week ago

    Amazon Web Services, Inc. background
    Full time
    Description

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

    The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

    AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

    Would you like join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support (ES) is hiring


    Enterprise Support is looking for a smart, enthusiastic, and creative thought leader with a strong background in sales operations and supporting field organizations.

    This individual contributor will own the day-to-day operations for the Premium Support Business Development (PSBD) business and partner with the PSBD leadership team to increase adoption of AWS Support Services while in parallel building and improving mechanisms along the customer journey to make AWS Support adoption frictionless.

    On this team you will be responsible for ensuring that Enterprise Support meets it business objectives and goals, while tirelessly championing the needs of our customers focused on operational excellence.


    We are looking for an experienced builder who can leverage their depth of operations experience to develop and drive the effectiveness, efficiency, and business performance of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process.

    This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to driving strategic planning activities, to leading initiatives focused on process improvement and organization efficiency.


    The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills.

    The candidate must also be able to build strong cross-functional working relationships, and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail.

    This is a hands-on position - the ideal candidate must be willing to "roll up the sleeves", dive deep, and solve important business problems.

    As a Sr. Sales Operations Manager, your role is critical and highly visible across the organization.

    Key job responsibilities


    • Own P&L in partnership with Line of Business leadership: accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives
    • Act as Single Point of Contact for the Line of Business
    • Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
    • Lead strategic planning and annual planning activities
    • Define and lead the Premium Support Business Development rhythm of business
    • Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting
    • Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
    • Partner with BD leaders to define go-to-market strategies and implement the necessary enablement for AWS field sales teams
    • Drive process improvement and change management – lead and deliver training as needed
    • Manage the cadenced business reporting for the business segment
    • Develop relationships and processes with sales, finance, ES Leaders, HR, sales operations, and other stakeholders
    • Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
    About the team
    Why AWS?

    Diverse Experiences
    AWS values diverse experiences.

    Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

    If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

    About AWS
    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

    We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Inclusive Team Culture
    Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    Work/Life Balance
    We value work-life harmony.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    Mentorship & Career Growth
    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

    We are open to hiring candidates to work out of one of the following locations:

    Arlington, VA, USA

    BASIC QUALIFICATIONS

    • 5+ years of leading a divisional Sales Operations function or similar responsibilities supporting a midtolarge scale multigeographical hitech Sales Organization
    • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation etc.
    • Experience defining, refining and implementing sales processes, procedures and policies or equivalent
    • Advanced Microsoft Excel skills
    • Bachelor's degree or equivalent
    PREFERRED QUALIFICATIONS

    • Experience using Salesforce (or other CRM tool) or BI tools
    • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading datadriven analyses, and influencing results
    • Highly organized, have multitasking skills, and efficient in ambiguous situations
    • Demonstrated ability to define, refine and implement sales/business processes, procedures and policies
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