Operations Manager - Washington, United States - Telos Group
3 weeks ago
Description
Our MissionWe form communities of American peacemakers across lines of difference, and equip them to help reconcile seemingly intractable conflicts at home and abroad.
Telos is a nonprofit whose mission is to form communities of peacemakers to promote mutual flourishing across lines of difference at home and abroad.
Committed to unleashing the agency of diverse groups of engaged and impactful citizen-advocates, we believe that everyone has a role to play in creating a more equitable and sustainable world.
We have innovated a unique model of conflict transformation that brings cohorts of leaders and their communities through immersive, transformative experiences and then equips them to be lifelong peacemakers—inspiring and shaping tangible impact on supposedly intractable issues.
We are seeking an Operations Manager to provide support across our programs.Visit our website to learn more
About the role
The Operations Manager at Telos will be responsible for providing operational support in the areas of project management, contract negotiation, systems optimization, internal Communication, human resources and data management by developing, executing, and maintaining systems and processes that allow people to interact and experience connection and hospitality.
This includes managing logístical partnerships on the ground in the areas we work, creating relevant & timely reports for leadership, and providing operations project management.
The Operations Manager will have strong organizational, interpersonal, and systematizing skills.This position will be able to successfully oversee and manage multiple projects at once, and keep the Telos team updated with information on tools, systems, and ideas for improving overall operational excellence.
What you bring to the table
Responsibility
Percentage of Time
Customer Journey Innovation:
Navigate our trip champions (customers) through the customer journey, ensuring operational success. Intake, follow-up, scheduling, contracting, planning, invoicing, and program monitoring and evaluation systems. 40%
Managing Organizational Finances:
reconciling accounts, invoicing, donor management, data management, Salesforce, PushPay, communicating financial updates to leadership, and grant report writing 40%
Provide Operations-specific project-centered support such as maintaining effective systems, providing operational support to the organization, and creating new systems for greater efficiency.
Requirements:
Competencies
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Customer Focus:Dedicated to meeting the expectations of various staff and travel partners, gathering first-hand information, gaining trust, and acting with customers in mind.
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Planning & Organizing:Can marshal resources to get things done, use resources effectively and efficiently, and arrange information and files in a useful manner.
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Priority Setting:Eliminates roadblocks, creates focus, and can quickly sense what will help or hinder accomplishing a goal.
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Process Management:Good at figuring out processes necessary to get things done, knows what to measure and how to measure it, can simplify complex problems, and knows how to organize people and activities.
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Problem-solving:Can see hidden problems, is excellent at honest analysis, looks beyond the obvious, doesn't stop at the first answer, and probes all fruitful sources for answers.
Logistical details
- Reports to COO
- Full-Time
- Salaried
- Location: Washington, DC
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