Operations Manager - Washington, United States - Dior

Dior

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job purpose

Working with the Boutique Management, as part of the leadership team, the Operations Manager is responsible for the day-to-day management of the non-selling functions of the Boutique.

Responsibilities include supervising Payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Tasks and responsibilities

Coordinate compliance of all associates with established Company standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and recordkeeping procedures.
Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security
Supervise the accuracy of receiving, transfers, damages, and returnstovendor (RTV's to Corporate to maintain inventory standard.
Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
Conduct regular inventory cycle counts as directed
Coordinate communication between the store and central distribution and/or the Corporate inventory control.
Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
Ensure that all backofhouse operations are properly setup and organized
Lock and secure the store and oversee compliance with all opening/closing and security procedures.
Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
Help solve problems that affect the store's service, efficiency, and productivity.
Provide and inspire outstanding service to our customers.
Exercise judgment and discretion alone, and in conjunction with, the management team, in the daytoday operations of the store.
Any other tasks as assigned from time to time.

Skills and competencies

Ability to manage store operations, including payroll, Customer Service, Shipping/Receiving, Alterations, and facilities management effectively
Ability to produce, complete, and maintain records and documentation pertaining to work force
Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensortag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique, including, but not limited to, HVAC, electrical systems, security systems, and communications/MIS systems.
Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
Ability to adjust priorities and manage time wisely in a fastpaced environment
Ability to provide outstanding customer service
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and Associates

Requirements:

At least 5+ years of retail store management, with a strong operations background.
Ability to work a fulltime schedule including varies hours / days including nights, weekends, and holidays as needed
Strong interpersonal, communication, organization and followthrough skills
Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Willingness to adhere to all company policies, procedures, regulations, and standards.
Availability to travel, as needed

Pay:
From $80,000.00 per year

Benefits: