- Hybrid - Must work from Hippo office for 3 days a week
- Schedule requirements: Must be able to work 8-hour shift Monday through Friday during business hours (8AM - 7PM)
- Sales expertise - understanding of the sales process, key terminology, and ability to close the sale
- Active Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn't said (e.g., tone and emotional language)
- Product knowledge
- Problem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/overcome objections
- Goal Driven - self-starter that is motivated by commissions and quotas
- Clear written and oral communication and ability to explain complex terms in easy-to-understand language
- Emotional Intelligence/Empathy - Ability to quickly read emotions and preferences of customers and adjust response accordingly
- Resourcefulness - ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary information
- Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage
- Use a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party products
- Proactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrier
- Use Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policy
- Maintain a working knowledge of all available products to enhance service and sales ability
- Adhere to company policies and procedures, as well as maintain strict confidentiality
- Maintain customer's account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation procedures
- Reviewing insurance applications to ensure they are complete and accurate
- Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
- Follow-up on trailing documents to ensure a complete application is received
- Assist with basic service questions on Hippo and 3rd party carrier products
- 3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administration
- Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platforms
- Ability to simultaneously navigate between multiple applications and windows
- Strong written and oral communication skills
- Ability to communicate complicated information to customers in easy-to-understand terminology
- Currently hold, or have held a P&C License in the last 12 months
- Experience with Salesforce, Amazon Connect
- Have a desire to help others protect their future
- Are focused on learning and development to enhance your industry knowledge and expertise
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees
-
Account Manager
2 weeks ago
Global Payments Austin, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Account Manager
1 week ago
BuildASign Austin, United States**Position Overview**: · ***The Account Manager (AM) increases revenue within their assigned accounts through top-down and bottom-up selling. The AM engages with clients in a consultative relationship and identifies new internal stakeholders to expand our solutions offering. · ** ...
-
Account Manager
1 week ago
Entrusted Pediatric Home Care Austin, United States_**Account Services Manager · - Home Health**: · Entrusted is currently looking to add a team-oriented Account Services Manager in Austin, Texas. The Account Services Manager will be responsible for exercising management principles to ensure nurses are appropriately staffed while ...
-
Manager, Account Management
1 week ago
NinjaOne, LLC Austin, United States**About the Role** · As a Manager, Account Management at NinjaOne you'll guide and mentor a group of dedicated Account Managers, driving the delivery of exceptional service and fostering strong client relationships. Your strategic vision and leadership will be instrumental in ens ...
-
Account Manager
6 days ago
Andersen Lab Austin, United StatesThe IT company Andersen offers a high-paid job to an active and experienced **Account Manager** who will develop our sales in the US market. You will have the opportunity to contribute to one of the key regions for our company and assemble your own team. · **Andersen** is a pre-I ...
-
Account Manager
1 week ago
ROI Swift Austin, United StatesROI Swift is a fast-growing digital marketing agency in Austin that helps emerging brands be successful. With our growth, we have an immediate opportunity for a Paid Social & Search Account Manager. · **PLEASE ONLY APPLY IF YOU ARE RESIDING IN AUSTIN OR WILLING TO RELOCATE TO AUS ...
-
Account Manager
1 day ago
WIN Reality Austin, United StatesWIN Reality is a sports technology company that is revolutionizing the way baseball and softball players prepare for the game. Using virtual reality, we provide athletes and coaches with the most authentic and immersive training experience in the world. This commitment has allowe ...
-
Commercial Account Manager
1 week ago
Hewlett Packard Austin, United States**Job Summary** · - Account coverage in Houston, Dallas, and Louisiana · **Responsibilities** · - Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization's offerings. · - Identi ...
-
Accounts Payable Manager
1 week ago
Central Health Austin, United StatesOverview: · Under direction of the Controller and/or Accounting Manager, the Accounts Payable Manager is responsible for oversight and supervision of the processing of accounts payable from invoice receipt through payment in · compliance with financial policies and procedures. · ...
-
Named Account Manager
2 weeks ago
Dialpad Austin, United States**About Dialpad** · **Work Beautifully** · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace tha ...
-
Project Account Manager
4 days ago
MedEnvoy Global BV Austin, United States**Note for applicants**: please provide a short motivation letter where you introduce yourself, explain what you are looking for in a job, and what makes you fit the description below. · **Who we are**: · Established in the Netherlands in 2020 by experienced and reputable regulat ...
-
Project and Account Manager
1 week ago
HR@Pandesco Austin, United StatesAbout Us: · Pandesco is a leading boutique Managed Service Provider (MSP) dedicated to delivering cutting-edge IT solutions and support to businesses in specialty and luxury retail. With a focus on innovation, reliability, and customer satisfaction, we strive to exceed our client ...
-
Vp Account Management
1 week ago
Ouro Austin, United States**About the Company**: · Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro's financial products and services span prepaid, debit, cross-border paym ...
-
Regional Account Manager
2 weeks ago
Dover Fueling Solutions Austin, United States**Job Requisition ID**:54874 · **Department**:Sales & Marketing (DEPT_SALMRKT) · At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our p ...
-
Account Development Manager
2 weeks ago
PPG Austin, United StatesAs an **Account Development Manager**, you will grow new sales through assigned PPG Paints stores, growing both existing business year-over-year, and developing new accounts. · You will report to the Regional Manager and work remotely based in the Austin, TX area. · **Key Respons ...
-
Strategic Account Manager
1 week ago
Mitratech Austin, United StatesAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individu ...
-
Fortune Account Manager
6 days ago
C.A. Austin, United States**What We Do** · - At C.A. Fortune, we aspire to maintain our position as the nation's leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights ...
-
Customer Account Manager
1 week ago
United Ag & Turf Austin, United States**Description** · United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives ...
-
ASSA ABLOY Austin, United States**An Amazing Career Opportunity for a **Territory Account Manager, Visitor Management**** · **Location**: Austin, USA** · **Job ID**: 29461** · **The Territory Account Manager, Visitor Management** reports to the Vice President and Workforce Identity Management BU Head. Primary r ...
-
Vp, Account Management
2 days ago
Curative HR LLC Austin, United StatesThe Vice President of Account Management will play a pivotal role in leading efforts to build and maintain strong relationships for stakeholders both internal and external to Curative. He / or She will be responsible for developing and executing the overall Account Management str ...
Account Manager - Austin, United States - Hippo Insurance
Description
Title: Account ManagerLocation: Austin, TX (Hybrid)
Reporting to: Manager, Account Management
StartDate : June 3rd, 2024
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put, Hippo exists to protect the joy of homeownership.
About This Role:
Hippo is looking for an Account Manager to join our team with a start date of June 3rd, 2024. Account Managers use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Account Managers identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.
Work environment:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo CCPA
