- Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
- Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
- Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
- Work autonomously to find solutions and improvements for InEvent's customers and internal teams
- Adhere to the role's compliance and security requirements
- 2+ years of experience in Customer Success is a must
- Fluent English to communicate in writing and voice with customers around the world;
- Fluency in other languages is a plus;
- Experience working in a customer service role in a SaaS or tech company;
- Experience working with government contracts a plus
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happy to work between 3 pm - 11 pm PST
- Very (very) resilient to learn continuously in a startup
- Health Insurance,
- Paid Time Off (PTO);
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40 hours per week). -
Scally Wag Homes Yardley, United StatesDuties: · - Handle inbound and outbound customer calls in a professional and courteous manner · - Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information · - Analyze customer needs and recommend appropriate solution ...
-
Technical Support Representative
16 hours ago
The Kendall Group Conshohocken, United States**Technical Inside Support Representative - Relay Power Systems** · **About The Kendall Group** · - Relay & Power Systems, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Technical Inside Support Representative position. The Kendall ...
-
Clinical Support Representative
4 days ago
STERIS Philadelphia, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · The Clinical Support Representative (CSR) assists Account Mangers to support Customer ...
-
Client Support Representative
1 week ago
HRE Group Horsham, United States**Position**:Customer Service Representative · The Customer Service Representative is responsible for providing exceptional customer service to our clients. This position requires a personable, warm, and engaging personality that is able to effectively communicate with clients an ...
-
Client Support Representative
5 days ago
HRE Group Horsham, United States**Position**:Customer Service Representative · The Customer Service Representative is responsible for providing exceptional customer service to our clients. This position requires a personable, warm, and engaging personality that is able to effectively communicate with clients an ...
-
Technical Customer Support Representative
1 week ago
Ingersoll Rand Ivyland, United States**BH Job ID**:969 · **SF Job Req ID**:9808 · Technical Customer Support Representative · **Technical Customer Support Representative** · **1st shift Mon-Fri 8:00am-4:45pm, OT and Weekends as needed** · **Pay Starts at $22./hr. and can go up based upon experience** · **Onsite at I ...
-
Visual Computer Solutions Freehold, United States**APPLICATION SOFTWARE SUPPORT - HELP DESK** · - You want to be part of a fast-growing technology company. · - You describe yourself as energetic, motivated, and/or driven. · - You want to help build an enterprise-level system for an industry leader. · - You're excited by working ...
-
VALID8 Financial Trenton, United StatesAOTI is the global leader in multimodality topical wound oxygen therapy. Our patented non-invasive Topical Wound Oxygen (TWO2) therapy is the only device that has demonstrated in Randomized Controlled Trial (RCT) and Real-World Evidence (RWE) studies to heal Diabetic Foot Ulcers ...
-
Financial Services Representative Iii
2 days ago
F&M Trust Chambersburg, United StatesThis full-time financial services representative will work approximately 40 hours per week and receive a competitive wage and comprehensive benefits package. · Benefits Include · - Medical, Dental, and Vision Insurance · - Immediate Access to Paid Time Off and 11 Paid Bank Holida ...
-
Work Management Specialist Ii
5 days ago
Duke Energy Trenton, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities fo ...
-
Ft Customer Service Representative
3 days ago
Planet Fitness Chambersburg, United States**Full - Time: Starting at $XX per hour.** · **Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.** · Are you looking for a **_fun and rewarding_** place to work? National Fitness Partners (NFP) serves more than one million m ...
-
Communications Specialist, Talent
2 days ago
Freedom Mortgage Trenton, United States**Summary**: · **Essential Job Duties and Responsibilities**: · - Visual Content Creation: · - Design visually appealing and impactful presentations using PowerPoint or similar tools to support internal and external communication needs. · - Develop engaging visuals, graphics, and ...
-
Corp Advance Analyst Ii
4 days ago
Freedom Mortgage Trenton, United States**Summary**: · The Corp Advance Analyst II position is responsible for reconciliation of the recoverable corporate advances on all Bulk and Flow Mortgage Servicing Loan transfers from various Mortgage Banking Institutions. This position will also ensure that the reconciliation pr ...
-
Project Manager
1 week ago
Bowhead Chambersburg, United StatesOverview: · PROJECT MANAGER (LEAD 2024-): · The Project Manager is responsible for day-to-day program management and leadership of program operations by developing management procedures and controlling, planning, and directing project execution; monitoring and reporting progress; ...
-
Manager, Bus Consultant
1 day ago
CVS Health Trenton, United StatesBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — ...
-
Family Support Worker
3 days ago
Children's Futures Trenton, United States**Children's Futures** · **Current Job Description** · **Job Title**:Community Health Worker · **Reports To**: Doula Supervisor · **FLSA Status**: Exempt · **SUMMARY OF POSITION**: · The Community Health Worker of Children*s Futures will be responsible for conducting targeted com ...
-
Information Systems Technician 2
4 days ago
New Jersey Courts Trenton, United States**Description**: · **Should additional positions become available within five (5) months of the closing date, the applicant pool from this posting may be used to fill additional positions.** · - When you come to work for New Jersey Judiciary you will join an 8500-member strong TE ...
-
Revvity Trenton, United StatesAt Revvity, "impossible" is inspiration and "can't be done" is a call to action. Revvity provides health science solutions, technologies, expertise, and services that deliver complete workflows from discovery to development, and diagnosis to cure. Revvity is revolutionizing what' ...
-
Therapeutic Specialist Trenton New Jersey
1 week ago
Insmed Incorporated Trenton, United StatesCompany Description: · Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicate ...
-
Sales Manager
1 week ago
Crimson Solutions Chambersburg, United StatesHECHT. We care. · As a competent partner in safe bulk material handling, our family-owned company stands for customized and efficient solutions. Of course, technical expertise is important. But what's even more important to us is that it also fits on a personal level. If that's t ...
Customer Support Representative - Trenton, United States - InEvent
Description
CUSTOMER SUPPORT REPRESENTATIVEWe look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen
RESPONSIBILITIES