Application Software Support Representative-help - Freehold, United States - Visual Computer Solutions

Description

• You want to be part of a fastgrowing technology company.
• You describe yourself as energetic, motivated, and/or driven.
• You want to help build an enterpriselevel system for an industry leader.
• You're excited by working on a small, collaborative team and recognize that success for any product is ultimately measured by the success of the team.
• You're well organized, detailorientated, and selfdriven.

• Logs all customer inquiries including cause and resolution into the eticket support database.
• Research, respond, document, and track issues to ensure timely resolution.
• Schedules & conducts online training classes on proprietary software for endusers.
• Assists with onboarding of new customers.
• Brainstorms with the software support team to come up with ideas to resolve problems to better serve the customer and/or improve productivity.
• Confirms customer understanding of the solution and provide additional customer education as needed.
• Recommends and records repeated issues with staff and management for future reference, training and knowledgebase articles.

• High School Diploma with 13 years' experience in
  software support or customer service
• Proficient in Microsoft Office Suite
• Experience in a helpdesk setting preferred.
• Outstanding problemsolving skills with results driven mentality.
• Passion for working with customers with proactive and positive attitude.
• Excellent oral, written and listening communication skills.
• Strong attention to detail, time management and decisionmaking skills
• Must be comfortable working in a fastpaced environment.
• Detailoriented with the ability to work under aggressive timelines with limited supervision.
• Ability to work independently and as part of a team.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.

We are specifically looking for innovative thinkers who want to positively impact company growth, as well as guide the growth and progression of their own careers.

• Visual Computer Solutions (VCS) is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

• Monday to Friday

• High school or equivalent (preferred)

• Freehold, NJ: Relocate before starting work (required)