Technical Customer Support Representative - Ivyland, United States - Ingersoll Rand

Ingersoll Rand

Verified Company

Ivyland, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

BH Job ID:969

SF Job Req ID:9808

Technical Customer Support Representative

Technical Customer Support Representative

1st shift Mon-Fri 8:00am-4:45pm, OT and Weekends as needed

Pay Starts at $22./hr. and can go up based upon experience

Onsite at Ivyland, Pennsylvania

About Us:

Job Summary:
Responsibilities:
Review incoming inquiries and assist with product selection, pricing, and lead time.
Provide technical and commercial support to Regional Sales Managers, channel partners and end users
Utilize internal case management system, ERP system and quoting tools.
Coordinate with internal departments and outside suppliers as needed to assist customers.
Develop a high level of knowledge of the technical and commercial aspects of the of the product line.

Basic Qualifications:

35 years of related experience in a similar role
Technical degree and/or training, a plus
Experience with industrial products in municipal water treatment, oil/gas, and/or petrochemical industries preferred
Experience with metering pump technologies, a plus
Excellent written and verbal communication skills
Experience working in ERP systems
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Ability to work independently and in a team environment
Ability to work on multiple projects at the same time, being able to easily pivot, and great at multitasking
Travel & Work Arrangements/Requirements:
Fully site based

Key Competencies:

Ability to work independently and in a team environment
Ability to work on multiple projects at the same time, being able to easily pivot, and great at multitasking

What we offer:

Competitive Compensation Package
Employee Equity Stock Grant
Local Incentive Plan
Quarterly and Annual Attendance Bonuses
Comprehensive Benefits (Medical, Dental, Vision, Wellness)
Company Paid Life, STD, LTD, and AD&D Insurance
Prescription Drug Plan
401k And Roth Plan
Paid Vacation And Holidays
Opportunities For Career Growth And Development (Tuition Grant and Reimbursement and LinkedIn Learning)
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