Technical Customer Support Representative - Ivyland, United States - Ingersoll Rand

Ingersoll Rand
Ingersoll Rand
Verified Company
Ivyland, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

BH Job ID:969


SF Job Req ID:9808

Technical Customer Support Representative


Technical Customer Support Representative

1st shift Mon-Fri 8:00am-4:45pm, OT and Weekends as needed

Pay Starts at $22./hr. and can go up based upon experience

Onsite at Ivyland, Pennsylvania

About Us:

  • Job Summary:
    Responsibilities:
  • Review incoming inquiries and assist with product selection, pricing, and lead time.
  • Provide technical and commercial support to Regional Sales Managers, channel partners and end users
  • Utilize internal case management system, ERP system and quoting tools.
  • Coordinate with internal departments and outside suppliers as needed to assist customers.
  • Develop a high level of knowledge of the technical and commercial aspects of the of the product line.

Basic Qualifications:

  • 35 years of related experience in a similar role
  • Technical degree and/or training, a plus
  • Experience with industrial products in municipal water treatment, oil/gas, and/or petrochemical industries preferred
  • Experience with metering pump technologies, a plus
  • Excellent written and verbal communication skills
  • Experience working in ERP systems
  • Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
  • Ability to work independently and in a team environment
  • Ability to work on multiple projects at the same time, being able to easily pivot, and great at multitasking
  • Travel & Work Arrangements/Requirements:
  • Fully site based

Key Competencies:

  • Ability to work independently and in a team environment
  • Ability to work on multiple projects at the same time, being able to easily pivot, and great at multitasking

What we offer:

  • Competitive Compensation Package
  • Employee Equity Stock Grant
  • Local Incentive Plan
  • Quarterly and Annual Attendance Bonuses
  • Comprehensive Benefits (Medical, Dental, Vision, Wellness)
  • Company Paid Life, STD, LTD, and AD&D Insurance
  • Prescription Drug Plan
  • 401k And Roth Plan
  • Paid Vacation And Holidays
  • Opportunities For Career Growth And Development (Tuition Grant and Reimbursement and LinkedIn Learning)
  • Machine Shop Apprenticeship
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