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Event Sale Coordinator - Torrance, United States - Dig It Torrance, LLC
Description
Purpose:
Dig It Play to Learn in Torrance on its mission to empower ALL kids to build and create the world around them.
Be it building community or building with blocks, Dig It is dedicated to creating an environment where kids can come together to learn through play.
We are seeking a growth-driven, self-directed, relationship-oriented Event Sales Coordinator to collaborate with our managers and event team to increase event sales for parties and events.
You will be joining a growing business whose crew members are curious, proactive, resilient, and reliable. Who love interacting with people and simply put, just love to play. If this sounds like you, we would love to hear from you.
Role Description
:
Create a high-touch, concierge-level service to our guests throughout the event sales process. Field inbound event and birthday party leads within 24 hours to convert inquiries into sales. Maintain accountability for sales results. This position is hybrid. You will mainly be working from home, but you will be required to be onsite 2 days a month.
Responsibilities:
Achieve and exceed sales goals
Handle incoming informational calls, return messages within 24 hours.
Handle bookings, confirmations, and payments.
Maintain organization of all event details
Communicate with the operations team to ensure final booking details are clear.
Execute your role's guest service performance standards on a daily basis
Look for moments to engage guests and partners with enthusiasm and go above and beyond using your own authentic personality.
Interact with guests on an ongoing basis.
Monitoring and tracking of clients requesting information
Booking and facilitating site tours
Communication with the management team on any needs or areas of concern that may affect other departments
Maintain and update lead tracking and sales through Dig It's event sales software
Coordinate scheduling of events to optimize event volume during high peak days/times
Work with the marketing team to coordinate messaging and ensure the event calendar is timed and released to effectively promote events
Coordinate and execute updates to the website, phones, and websites with ongoing event information
Work with the Marketing team and others to generate leads to help drive event business
Assists other members of the Marketing team during busy periods and large team projects as assigned
Work with the events operations team to generate a "The Weekend Ahead" document for circulation with entire staff event roles and timelines.
Weekly/Bi-Weekly/Monthly/Quarterly reporting of sales
*
*
S
kills
Communication skills (oral and written)
Customer Care skills
People skills
Energetic, enthusiastic & positive
Organizational skills
Professionalism
Effective Time Management
Computer Skills (MS Office, Perfect Venue/Event Software experience a plus)
Multi-lingual a plus
Marketing experience is a plus
Education/Training:
Minimum:
Associate Degree preferred
|
Experience:
Prior telephone and customer service
experience helpful.
Prior sales or lead generation experience is helpful
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Position Reports to:
General Manager
||
Competitive salary commensurate with experience
Dig It Torrance is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations of the state of California.
Dig It Torrance encourages applicants of all ages.#J-18808-Ljbffr
