Inside Sales Coordinator - Cypress, United States - Alliance North America Inc
2 weeks ago
Description
About ANA:
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA's exclusive Energy Boss
- Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them with solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is growing and scaling and we are seeking a National Account Inside Sales Coordinator to join our growing team in an onsite position in
Cypress, California.
The ideal National Account Inside Sales Coordinator is a professional responsible for coordinating and supporting the activities of the National Account sales team at ANA.
Their primary role is to assist in the sales process for National Accounts by managing administrative tasks, coordinating sales activities, and ensuring smooth communication between the National sales team, customers, and other departments.
In the day-to-day responsibilities of the National Account Inside Sales Coordinator, you will support the National Account sales team as well as the operations team toward meeting all monthly revenue targets and objectives.
You will respond to both internal customers (ANA Departments) and external customers (Sales Reps/Dealers) toward meeting their needs and expectations.
You will provide updates & insights regarding developing trends/challenges/opportunities as they are presented, you will support all ANA internal processes and strategic goals, assist with monthly sales allocations and will be a champion of ANA's core values.
The position is fully onsite, and the work schedule is weekdays at 8:00 - 5:00pm.
This role reports to the Inside Sales Manager.
Role & Responsibilities:
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Sales Support:Provide support to the National account sales team by preparing sales quotes, proposals, and presentations. Assist in generating leads, prospecting, and qualifying potential customers. Help with order processing, tracking shipments, and managing customer inquiries.
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Coordination: Act as a liaison between the inside sales team and other departments within the organization, such as marketing, customer service, and operations. Ensure seamless communication and collaboration to facilitate the sales process.
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Customer Relationship Management (CRM): Utilize CRM software to maintain accurate customer records, track sales activities, and generate reports. Update and manage customer databases, ensuring all relevant information is up to date and accessible to the sales team.
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Sales Reporting: Compile and analyze sales data, performance metrics, and market trends to assist in strategic decision-making. Prepare regular sales reports and dashboards for management, highlighting key insights and areas for improvement.
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Sales Training and Onboarding: Support the training and onboarding process for new inside sales representatives. Assist in developing training materials, conducting product or sales process training sessions, and providing ongoing support and guidance to the team.
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Relationship Building: Develop and maintain strong relationships with customers, addressing their inquiries and concerns promptly and professionally. Collaborate with the sales team to identify opportunities for upselling, cross-selling, and customer retention.
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Sales Process Improvement: Continuously identify areas for process improvement and efficiency within the inside sales function. Recommend and implement enhancements to streamline workflows, enhance customer experience, and optimize sales performance.
- Other duties as assigned.
Qualifications:
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Education: High school diploma or equivalent is required. An Associate's or Bachelor's degree in business administration, marketing, or a related field is preferred.
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Sales and Customer Service Skills: Inside sales coordinators need to have a solid understanding of sales principles and techniques. They should be able to communicate effectively with customers and prospects, build relationships, and handle objections. Excellent customer service skills are essential to provide a positive experience for clients.
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Organization and Time Management: Inside sales coordinators are responsible for managing multiple tasks simultaneously. They need strong organizational skills to prioritize activities, follow up on leads, manage schedules, and meet deadlines. Effective time management is crucial to ensure efficiency and productivity.
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