- Adhere to company policies and procedures.
- Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
- Educate, entertain and inspire guests throughout their Aquarium journey.
- Manage animal and guest interactions to ensure a safe and positive experience for everyone.
- Observe and report daily facility conditions and situations to the Guest Experience Manager.
- Ensure programs and presentations are on time and as per the published schedule.
- Keep up-to-date on all new products and offerings.
- Keep up-to-date with all new animals within the Aquarium.
- Recommend sales opportunities that will add to the guest experience.
- Provide unique and memorable experiences to guests.
- Attend training programs to achieve the best guest experience.
- Ensure the facility is clean, safe and presented to the highest of standards.
- Ensure all admission and sales data is captured to maximize reporting potential.
- Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
- Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout the Aquarium.
- In collaboration with the Animal Care Department, ensure animal welfare and care standards are upheld.
- Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
- Assist in other departments as required.
- Monitor and report any animal care or welfare concerns to the Animal Care Department.
- Previous experience in a customer, retail or guest services position preferred.
- Some cash handling experience preferred.
- Excellent verbal and communication skills required.
- Strong listening, presentation and decision-making skills.
- Ability to anticipate guests' needs.
- Technically minded, with ability to learn Point of Sale system.
- Creative problem solver who thrives when presented with a challenge.
- Energetic and eager to tackle new projects and ideas.
- Ability to stand for long periods of time.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to lift and carry up to 50 pounds.
- Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
- This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.
-
Client Experience Associate
1 week ago
Farther LLC Dallas, United StatesCompany Description · Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience. · Farther's founders are leaders and innovators from the private wealth industry who possess a ...
-
Customer Experience Associate
1 week ago
Architectural Surfaces LLC Dallas, United StatesABOUT US · Architectural Surfaceshas been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, wh ...
-
Customer Experience Associate
1 week ago
Service King Dallas, United States**Connect Now** · Interested in learning more complete the short form below and a recruiter will contact you. · First name (required) Last name (required) Phone (required) Email (required) City (required) State (required) Zip (required) Job Type (required) I am a Veteran, Spous ...
-
Customer Experience Associate
1 week ago
Central Garden & Pet Dallas, United StatesOur Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. This position is responsible for providing best-in-class service to customers and business partners. Provide support for orders and credits for the assigned markets in adherence to qualit ...
-
Customer Experience Associate
21 hours ago
Central Garden & Pet Dallas, United StatesOur Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. · This position is responsible for providing best-in-class service to customers and business partners. · Provide support for orders and credits for the assigned markets in adherence to ...
-
Member Experience Associate
1 week ago
Industrious Dallas, United States Part timeAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...
-
Guest Experiance Associate
6 days ago
ZOOCEANARIUM GROUP LLC Dallas, United StatesJob DescriptionGuest Experience Associate · Position Title · Guest Experience Associate · Reports To · Guest Experience Manager · Department · Guest Experience · Project · Children's Aquarium at Fair Park · Date Written/Revised · 28-June-2021 · Position Summary · This ...
-
Customer Experience Associate
1 week ago
Architectural Surfaces Group Dallas, United StatesJob Description · Job Description · ABOUT US · Architectural Surfaces · has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, · now in over twenty locations across the United States . Our deep industry experience and excellent reputation give us ...
-
Member Experience Associate
2 days ago
Industrious Dallas, United States Part timeJob Description · Job DescriptionAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our o ...
-
Customer Experience Associate
6 days ago
Architectural Surfaces Group Dallas, United StatesJob Description · Job DescriptionABOUT US · Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to th ...
-
Client Experience Associate
5 days ago
Farther Dallas, United StatesJob Description · Job DescriptionCompany DescriptionFarther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience. · Farther's founders are leaders and innovators from the private we ...
-
American Girl Experience Associate
1 week ago
Mattel Inc. Dallas, United StatesCREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, ...
-
CycleBar Experience Associate CBX
1 week ago
Xponential Fitness Dallas, United StatesCBX Job Description We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand We are a fast-growing Indoor Cycling Franchise looking for individuals who Associate, Experience, Hospital ...
-
American Girl Experience Associate
2 weeks ago
Mattel Dallas, United StatesCompany Description · CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our ...
-
Associate Customer Experience Representative
21 hours ago
Service King Dallas, United States** Associate Customer Experience Representative /Office Administrator/Receptionist** · Customer Experience Rep Dallas, Texas · **Description** · **Position Title: Associate Customer Experience Representative** · **Department: Operations** · **Reports To: General Manager** · ...
-
Bilingual Member Experience Associate
5 days ago
Retro Fitness of Mesquite Dallas, United StatesJob Description · Job DescriptionUs: · At Retro Fitness, Get Real promises an honest, straightforward, non-intimidating approach to helping our community achieve its fitness goals. With over 170 locations open or under development we have become an attractive fitness destination ...
-
Bilingual Member Experience Associate
1 week ago
Retro Fitness Dallas, United States Part timeUs: · At Retro Fitness, "Get Real" promises an honest, straightforward, non-intimidating approach to helping our community achieve its fitness goals. With over 170 locations open or under development we have become an attractive fitness destination for consumers because of our i ...
-
Nokia Dallas, United States** Customer Experience Associate Account Manager** · **** · New ???? CX Customer Experience We are looking for an Associate Account Manager that will support customer teams responsible for selling to our North American customers, while learning the full scope of Nokias sales fu ...
-
Customer Experience Associate Sales Engineer
1 week ago
Nokia Dallas, United States** Customer Experience Associate Sales Engineer** · **** · New ???? CX Customer Experience As a new Associate Sales Engineer, you will receive comprehensive training and development to provide Pre-Sales and/or Sales Support for Nokia products, services, and solutions to our Nor ...
-
Body Shop Technician I
2 days ago
Penske Truck Leasing Dallas, United States Full timePosition Summary: · As an experienced Body Shop Technician with Penske, you'll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition. You'll ta ...
Guest Experiance Associate - Dallas, United States - ZOOCEANARIUM GROUP LLC
Description
Job Description
Guest Experience Associate Position TitleGuest Experience Associate Reports ToGuest Experience ManagerDepartmentGuest Experience ProjectChildren's Aquarium at Fair Park Date Written/Revised28-June-2021Position SummaryThis position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.
Duties & Responsibilities
Powered by JazzHR