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    Customer Experience Associate - Dallas, United States - Service King

    Service King
    Service King Dallas, United States

    1 week ago

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    Description

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    Commute From Transportation Type: Max Travel Duration: Traffic Density: **Customer Experience Associate -REMOTE (Remote) | Service King Jobs**

    **Job Information**

    **Service King Customer Experience Associate -REMOTE (Remote) Dallas , Texas**

    **To immediately get connected with a Service King recruiter text "JoinSK" to **

    Hiring position in the Dallas Metroplex

    **Job Description**

    **POSITION TITLE:** **Customer Experience Associate** **-REMOTE**

    **DEPARTMENT: Customer Care Center**

    **About Service King Collision Repair Centers**

    Service King Collision Repair Centers is a multi-state operator of collision repair facilities offering high-quality repairs with a lifetime warranty, free estimates, onsite rental cars and an overall superior customer service experience. Founded by Eddie Lennox in 1976 in Dallas, Texas, Service King Collision Repair Centers has grown to be a leader in the collision repair industry. Service King operates more than 330 locations across 24 states and continues to expand nationwide. Service King is recognized as one of the Best Places to Work in DFW area.

    **Schedule** **Requirement** **:**

    Service King offers a variety of flexible work schedules during our 7am to 8pm Monday-Friday and 8am to 3pm Saturday hours of operation (Central Time).

    **Responsibilities:**

    Successfully complete the Customer Care Centers formal new hire training program

    Delivering accurate and efficient assistance to customers, insurance carriers and vendors

    Assisting customers with general collision repair inquiries and scheduling vehicle for repair

    Delivering a professional, courteous and helpful service to callers

    Remaining open and responsive of coaching, feedback and accountability discussions

    Taking ownership and accountability by assisting, researching and resolving issues

    Demonstrating ability to use assigned tools to solve inquiries

    Realizing ongoing improvement toward meeting standard performance, quality and professional goals

    Demonstrating ability and willingness to handle difficult situations calmly and professionally

    Demonstrating acceptable attendance and adherence to assigned work schedule

    **Requirements:**

    Six months of customer service experience, contact center experience preferred

    Team-focused, professional demeanor, and strong work ethic

    Clear, distinct oral and written communication skills

    Excellent data entry, typing and computer navigation skills

    High School diploma or G.E.D

    Ability and flexibility to work rotating Saturdays or other work schedules

    Bilingual (English/Spanish) is a plus, but not required

    **Benefits:**

    Teammates receive competitive pay, career growth, and a comprehensive benefit package that includes:

    Medical, Dental, Vision (Eligible after 30 days)

    401k Savings Plan

    Health Flexible Spending Account

    Life, Supplemental Life, and Disability Insurance

    Paid Time Off

    Confidential Service King Paint & Body LLC 1

    **Requisition ID** : 27923

    **Category** : Customer Care Center

    **Job Type** : Full-Time

    **Current Search Criteria**

    **Our Company**

    For over 45 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

    **Our Programs and Benefits**

    Learn more about our program offerings and ourcomprehensive benefits so you and your family can be at your healthiest and best.

    **EEO Statement**

    Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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