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    Customer Experience Associate - Dallas, United States - Central Garden & Pet

    Central Garden & Pet
    Central Garden & Pet Dallas, United States

    1 week ago

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    Description
    Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. This position is responsible for providing best-in-class service to customers and business partners. Provide support for orders and credits for the assigned markets in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions.


    MEASURES OF SUCCESS
    Handle large volume of inbound and outbound calls to clientsProcess all orders and credits with high accuracyDemonstrate customer satisfaction best practices (follow-up and notification)Collaborate with other departments to assist in solutions for clientsCoordinate a problem-solving approach when resolving challengesEfficient time management and meeting all department objectivesAssist in developing continuous improvement plans for the respective marketEffective order management, credit and report processesMeeting or exceeding sales objectives providedIDEAL CANDIDATE ATTRIBUTES

    College education preferred or five years of customer experienceProven experience in data entryGood written and oral communication skillsActive listening skills in handling all customer interactionsDetail-oriented and able to manage multiple tasksExperience with MS Office Suite including Excel, Word, Outlook and PowerPointPrelude and Cognos preferred but not requiredCoachable and willing to participate in self-developmentAbility to work in a constant state of alertness and safe manner

    BENEFITS PACKAGE & EMPLOYEE PROGRAMS:
    Comprehensive Medical, Dental, and Vision InsuranceFree Life and Short-Term Disability InsuranceHealth and Dependent Care Flexible Spending Accounts401k with 3% company match and annual profit-sharing bonusPaid vacation, holidays and sick timeEmployee Assistance ProgramAccess to thousands of free online coursesDiscounts on cell phones, movie tickets, gym memberships, and moreEducation Assistance (both college degrees and professional)Referral Program with cash bonusPaid parental leave

    At Central Garden & Pet (


    NASDAQ:
    CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes.

    Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger.

    We are united by our mission to lead the future of the garden and pet blade of grass and one wagging tail at a time.

    Visit our website at to learn more.


    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

    #J-18808-Ljbffr
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