Jobs
>
Dallas

    Associate Customer Experience Representative - Dallas, United States - Service King

    Service King
    Service King Dallas, United States

    2 weeks ago

    Default job background
    Description

    ** Associate Customer Experience Representative /Office Administrator/Receptionist**

    Customer Experience Rep Dallas, Texas

    **Description**

    **Position Title: Associate Customer Experience Representative**

    **Department: Operations**

    **Reports To: General Manager**

    **Our Company:**

    For over 45 Years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

    **Position Summary:**

    The Associate Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

    This position requires a high level of customer service, communication skills, and a positive attitude. The Associate Customer Experience Representative will acquire a working level of technical knowledge about the auto-collision repair process, including how to take a standard photo package and complete basic vehicle mapping.

    **Responsibilities:**

    **Review with customers and walk through high-level repair process and next steps:** Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including basic insurance claims information, processing and payment procedures

    **Establish communication expectations with customer:** Provide routine repair status updates to customer via call or text based on an established communication cadence, answer customer calls and connect customers to the appropriate Customer Experience Representative(s) or Senior Customer Experience Representative(s) for answers to more detailed questions about technical aspects of the repair process

    **Communicate with Repair Planner:** Frequently communicate to get updates regarding the status of vehicles within the repair process

    **Complete basic mapping and take standard photo package:** Take/upload photos and customer info to Service Kings Centralized File Management team; map damage areas with markers (not responsible for repair vs replace damage identification)

    **Perform administrative tasks**: Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

    **Expand professional knowledge and skills:** Partner with Customer Experience Representative(s) to learn the necessary skills required to move to the next level of the career ladder; Necessary skills include: ability to take standard photo package, ability to complete basic vehicle mapping, ability to perform repair vs replace damage identification, ability to perform Quality Assurance check, ability to answer highly technical questions regarding the repair process,

    ** Additional responsibilities as assigned**

    **Competencies:**

    *Core Competencies:*

    + **Teamwork** Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.

    + **Accountability** Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.

    + **Results Driven** Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.

    + **Sound Judgment** Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.

    + **Customer Focus** Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

    *Specialized Competencies:*

    + **Interpersonal Skills** Ability to create positive interactions with customers

    + **Multi-Tasking** Ability to work on and successfully complete many different task or projects at the same time

    + **Problem-Solving** Ability to determine solutions to customer problems quickly and effectively

    + **Excellent Written and Verbal Communication** Ability to provide clear, concise information in writing, via phone or in-person

    ****

    **Position Requirements**

    **Basic/Required:**

    Ability to work collaboratively with others to meet shared objectives

    Proficient with Computers

    Legally authorized to work in the United States

    **Preferred:**

    Bilingual (Spanish)

    Prior experience working in a fast-paced, customer-service environment

    *Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.*

    Apply Later **Share**

    *Email*

  • Hearst

    Customer Experience Representative

    3 weeks ago

    Hearst Dallas, United States

    The Opportunity Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. The Challenge At Homecare Homebase, we help home h Customer Experience, Represen ...

  • Hearst

    Customer Experience Representative

    3 weeks ago

    Hearst Dallas, United States

    Job Description · The Opportunity · Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. · The Challenge · At Homecare Homebase, we help home heal ...

  • thetrashgurus

    Customer Experience Representative

    3 weeks ago

    thetrashgurus Dallas, United States

    Trash Gurus | Full time · **Customer Experience Representative** · Dallas, United States | Posted on 09/11/2021 · {{getI18n("")}} {{getI18n(data[0].applynow)}} · Work Experience Fresher **Job Description** · ** **About the Team**** · TrashGurus is disrupting the waste indus ...

  • TBK Bank

    Client Experience Representative

    3 weeks ago

    TBK Bank Dallas, United States

    Join Triumph · At Triumph, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make l ...

  • Triumph Financial

    Client Experience Representative

    2 weeks ago

    Triumph Financial Dallas, United States

    Job Description · Position Summary: The CSR supports the administration and processing of client fuel advances, invoice fundings and other client related transactions. Provides customer service levels consistent with the business objectives of the company. Responsibilities inclu ...

  • Molina Healthcare

    Customer Experience Representative I

    3 weeks ago

    Molina Healthcare Dallas, United States

    **Customer Experience Representative I** · Molina Healthcare Dallas, Texas **Job ID** * Supports inbound/outbound phone calls from members or providers on routine or simple issues. · Conducts member satisfaction assessment services and other member surveys as applicable · Accu ...

  • Indigo Books & Music

    Customer Experience Representative

    3 weeks ago

    Indigo Books & Music Grand Prairie, United States

    **Company Description** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores ...

  • Bioworldmerch

    Ecommerce Customer Experience Representative

    3 weeks ago

    Bioworldmerch Irving, United States

    ** Bioworld Merchandising** · ** Ecommerce Customer Experience Representative** · Irving, TX 75038 · **Bioworld Merchandising** is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate wi ...

  • Santander Holdings USA Inc

    Associate - Financial Planning & Analysis, Corporate Strategy

    1 week ago

    Santander Holdings USA Inc Dallas, United States Full time

    Associate - Financial Planning & Analysis, Corporate StrategyDallas, United States of AmericaThe Associate, Financial Planning & Analysis manages one or more processes, projects, or procedures within the Financial Planning & Analysis function. · S/he will provide well-analyzed, d ...

  • Vivid Seats

    Customer Experience Representative

    1 week ago

    Vivid Seats Coppell, United States

    Who we are · : Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to ...

  • Ash Grove Cement Company

    Regional Procurement Director

    2 weeks ago

    Ash Grove Cement Company Dallas, United States

    Job ID: 493063 · Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work ...

  • James Carr - State Farm Agent

    Telemarketer - State Farm Agent Team Member

    2 weeks ago

    James Carr - State Farm Agent Dallas, United States

    Position Overview · State Farm Insurance Agent located in Dallas, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for James Carr - State Farm Agent, you will build and develop customer relationships within the community to p ...

  • American Woodmark

    Supervisor, Production

    1 week ago

    American Woodmark Dallas, United States

    American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designer and bring their vision to life. Across our service and distribution centers, our corporate off ...

  • SYSCO

    Production Technician II – SSMG

    1 week ago

    SYSCO Dallas, United States Full time

    Company: · US1142 Buckhead Meat of Dallas, Inc.Zip Code: · 75237Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of ...

  • Conifer Revenue Cycle Solutions

    Value Based Care Compliance Manager

    1 week ago

    Conifer Revenue Cycle Solutions Dallas, United States

    **JOB SUMMARY** · The Compliance Manager contributes to Conifer Health's (Conifer) purpose by providing both strategic and day-to-day leadership to the compliance program designed to ensure Conifer fully complies with its Standards of Conduct and all applicable laws and regulatio ...

  • SYSCO

    Production Maintenance Technician III

    1 week ago

    SYSCO Dallas, United States Full time

    Company: · US1142 Buckhead Meat of Dallas, Inc.Zip Code: · 75237Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 5 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of ...

  • Unlimited Advertising Group

    Advertising Entry Level

    1 week ago

    Unlimited Advertising Group Dallas, United States

    Our Company is one of the fastest-growing promotional event and advertising firms in the area. We are looking for individuals with a background in customer service to join our team · In this position you will oversee and implement marketing campaigns and generate new business for ...

  • Arcot Manufacturing Corporation

    Appliance Tech

    2 weeks ago

    Arcot Manufacturing Corporation Dallas, United States

    A **Service Technician** (Commercial Dish Machines & Chemical Dispensers) position is available in **Dallas/Fort Worth** area to represent a well-established manufacturer of cleaning chemicals. · The position offers stable, full-time, long-term employment with benefits and the op ...

  • SYSCO

    Spvs, Production

    1 week ago

    SYSCO Dallas, United States Full time

    Company: · US1107 FreshPoint Dallas, Inc.Zip Code: · 75244Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco' ...

  • Santander Holdings USA Inc

    General Ledger Cash Accounting, Sr Analyst

    1 week ago

    Santander Holdings USA Inc Dallas, United States Full time

    General Ledger Cash Accounting, Sr AnalystDallas, United States of AmericaThe General Ledger Cash Accounting, Senior Analyst is experienced in reconciling high-volume bank and General Ledger data. A key contributor in month-end close, account analysis process, and ad-hoc projects ...