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Customer Experience Associate
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Customer Experience Associate
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Guest Experience Associate
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Customer Experience Associate - Dallas, United States - Central Garden & Pet
Description
Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location.This position is responsible for providing best-in-class service to customers and business partners.
Provide support for orders and credits for the assigned markets in adherence to quality standards, deadlines, and proper procedures.
Assist in building region sales volume in an efficient and profitable manner.
Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions.
MEASURES OF SUCCESSHandle large volume of inbound and outbound calls to clients
Process all orders and credits with high accuracy
Demonstrate customer satisfaction best practices (follow-up and notification)
Collaborate with other departments to assist in solutions for clients
Coordinate a problem-solving approach when resolving challenges
Efficient time management and meeting all department objectives
Assist in developing continuous improvement plans for the respective market
Effective order management, credit and report processes
Meeting or exceeding sales objectives provided
IDEAL CANDIDATE ATTRIBUTESCollege education preferred or five years of customer experience
Proven experience in data entry
Good written and oral communication skills
Active listening skills in handling all customer interactions
Detail-oriented and able to manage multiple tasks
Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint
Prelude and Cognos preferred but not required
Coachable and willing to participate in self-development
Ability to work in a constant state of alertness and safe manner.
BENEFITS PACKAGE &
EMPLOYEE PROGRAMS:
Comprehensive Medical, Dental, and Vision InsuranceFree Life and Short-Term Disability InsuranceHealth and Dependent Care Flexible Spending Accounts401k with 3% company match and annual profit-sharing bonusPaid vacation, holidays and sick timeEmployee Assistance ProgramAccess to thousands of free online coursesDiscounts on cell phones, movie tickets, gym memberships, and moreEducation Assistance (both college degrees and professional)Referral Program with cash bonusAccess to on-demand payPaid parental leaveCentral Garden & Pet Company (
NASDAQ:
CENT) (
NASDAQ:
CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years.
With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries.
The Company's innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger.
Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture.
Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit to learn more.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
