Aliya Zafar

I am a highly experienced and dedicated professional with a strong track record of success. I possess excellent teamwork skills and can inspire and empower others to reach their goals. With a proven ability to effectively manage projects from start to finish, I thrive in high-pressure environments and approach challenges with a logical and proactive mindset. Throughout my 12-year career, I have consistently provided comprehensive and efficient administrative support to senior executives, demonstrating exceptional organizational skills and attention to detail. I have strong experience in HR principles and practices, performance, Time management, Vendor management. I am self-motivated and possess a strong work ethic, allowing me to prioritize and complete multiple tasks while ensuring successful project outcomes.

ALIYA ZAFAR

OBJECTIVE: 

I am a highly experienced and dedicated professional with a strong track record of success. I possess excellent teamwork skills and can inspire and empower others to reach their goals. With a proven ability to effectively manage projects from start to finish, I thrive in high-pressure environments and approach challenges with a logical and proactive mindset. Throughout my 12-year career, I have consistently provided comprehensive and efficient administrative support to senior executives, demonstrating exceptional organizational skills and attention to detail. I have strong experience in HR principles and practices, performance, Time management, Vendor management. I am self-motivated and possess a strong work ethic, allowing me to prioritize and complete multiple tasks while ensuring successful project outcomes.

KEY SKILLS

• Onboarding program development and implementation
• Knowledge of HR principles and practices
• Employee engagement and relations
• Vendor management
• Performance management
• Goal setting and alignment
• Recruitment and hiring processes.
• Training program coordination
• Compensation and benefits administration
• Budget forecasting and control
• Strong communication and interpersonal skills

CAREER HISTORY:

Bank of America, Dallas, TX                                                                                                             Sept 2022 – Till Date

Role: Onboarding Specialist

Responsibilities:

• Lead and support enterprise-wide talent management programs, focusing on talent planning and performance management.
• Develop change plans to increase awareness and readiness for program launch and ensure sustainability.
• Collaborate with cross-functional teams to identify and address complex problems and escalate issues as necessary.
• Manage and oversee day-to-day project activities, including resource allocation and project team meetings.
• Utilize project management tools such as MS Project, Excel, Word, and PowerPoint to track and manage project progress.
• Continuously focus on innovation and automation of enterprise participant tracking, streamlining processes for improved efficiency.
• Manage ongoing quality control measures and actively participate in resolving quality issues related to onboarding programs in SharePoint.
• Utilize project management skills to manage multiple projects, track progress, and propose mitigation strategies.
• Create and implement change strategies to guide stakeholders through the change curve.
• Serve as a talent coach to HR business partners and the organization, providing guidance on talent philosophy and change management.
• Act as an internal consultant for business units, offering support in areas such as performance consulting, coaching, feedback, and training.
• Assist cross-functional business units in assessing talent needs and developing resources aligned with the talent management strategy.
• Determine appropriate evaluation methods to measure program effectiveness in terms of capabilities and behavior change.
• Source, evaluate, and manage relationships with vendors and consultants.

American Airlines, Dallas, TX                                                                                                          May 2022 – Sept 2022

Role: HR/ Case Manager

Responsibilities:

• Assists with the administration of employee benefits programs, including enrollment, changes, and terminations.
• Maintains employee records and files, ensuring accuracy and confidentiality.
• Assists with recruitment and hiring processes, including job postings, screening resumes, scheduling interviews, and conducting reference checks.
• Assists with onboarding activities for new hires, including preparing offer letters, coordinating background checks, and facilitating orientation sessions.
• Assists with employee relations matters, including investigating and documenting employee complaints or concerns.
• Assists in the coordination and facilitation of training and development programs for employees.
• Assists in the maintenance and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
• Assists with HR projects and initiatives, such as performance management, employee engagement surveys, and policy updates.
• Responds to employee inquiries regarding HR policies, procedures, and benefits, providing accurate and timely information.
• Assists with payroll administration, including data entry, reviewing timesheets, and resolving any payroll discrepancies.
• Assists in maintaining and updating employee handbooks, manuals, and other HR-related materials.
• Assists in conducting exit interviews and offboarding processes for departing employees.
• Maintains knowledge of current HR trends, best practices, and applicable laws and regulations.
• Assists in generating HR reports and analytics as needed.
• Collaborates with the HR team and other departments to support HR initiatives and deliver excellent customer service to employees.
• Assists in maintaining HR databases and systems, ensuring data integrity and confidentiality.
• Ensures compliance of administrative regulations, personnel rules, and laws such as Diversity Principles, Corporate Integrity, HIPPA and FMLA

E-TEAMS -Accenture, Dallas, TX (Remote)                                                                                   Mar 2021 – April 2022
Role: HR Recruitment Associate Coordinator

Responsibilities:

• Manage the entire recruiting lifecycle in one system, including workforce planning, sourcing, and advanced talent analytics through workday.
• Understands sourcing channels, start date schedules and local resource support required to quickly fill positions.
• Manage the various aspects of the Recruitment Process like Sourcing, processing exceptions (e.g., verbal offers where required, informational interview accommodations or scheduling)
• Developing and maintaining long-standing relationships with company-approved vendors & referral partners.
• Meeting with suitable vendors & partners to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality for us & for referrals to our clients (vetting vendor partners).
• Continually monitor sales trends to determine which products are more popular than others.
• Implementing vendor selection programs to ensure that the best vendors are secured.
• Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.
• Establishing standards by which to assess the performance of approved vendors.
• Evaluating current vendor management programs and identifying ways to improve them.
• Following up with clients and our team to determine if the vendor is providing quality services and the clients are satisfied.
• Work closely with Customer Care, Marketing, and Sales for any required output to make this group within the company more efficient, as well as fulfilling any relevant projects.
• Assisting vendors with marketing materials and content to help them sell our services.
• Keeping systems & spreadsheets up to date, reviewing documents, following up on leads, and other administrative duties.
• Finding new vendors, referrals, and client relations through organic sourcing and networking.
• Disposition candidates throughout the process when not automated and ensures the completion of onboarding forms and background checks.
• Monitors and tracks candidate pipeline and ensures it is adequate to meet the requirements of the open vacancies.
• Interacts on a timely basis with the internal or external client stakeholders to understand specific sourcing requirements.
• Monitors the candidate activity pertaining to specific sourcing projects and communicates activity with stakeholders and Fulfillment Specialists on a regular basis.
• Responsible for ongoing projects to support recruiting team.
• Workday reporting, Workday custom report writer experience, Workday report building knowledge and familiarity with WD business processes.
• Experience working with Sr. Leadership

SMARTAX GROUP INC, Plano, TX                                                                                                   Jan 2019 – Mar 2021

Role: Human Resource Compensation Specialist

Responsibilities:

• Researches and analyzes competitive compensation practices in the job market; contributes to established compensation surveys and/or develops and implements custom surveys as appropriate.
• Develops and writes job descriptions to accurately describe job content, utilizing specialized, relational database job description software.
• Maintains and updates compensation databases and the job description web site; consults with HR systems analysts regarding problems with programming and data integrity and makes recommendations for system enhancements.
• Reviews and oversees the career ladder process among assigned constituencies to ensure overall consistency and appropriateness of application, and compliance with established policies, procedures, and guidelines.
• Assists and collaborates, as appropriate, in the planning, coordination, facilitation, administration, and reporting of the annual salary review program for regular staff employees.
• Working closely with management to ensure yearly bonuses to staff as per company profit ratio.
• Issuing referral bonus for job opening recommendation
• Allocation of incentives among employees, logged for monthly sales.
• Evaluate commission plans and processes and initiates changes to increase efficiency and reduce costs of administration.

Bold Consulting, Dallas, TX                                                                                                Apr 2017 – Dec 2018
Human Resource Generalist

• Responsible for assisting in the full range of HR support services for the University including talent acquisition, recruitment, onboarding, and student employment.
• Conducts talent acquisition and recruitment efforts for exempt and nonexempt positions.
• Collaborates with divisions and departments to address current and future workforce needs to ensure staffing plans are achieved and maintain diverse representation.
• Oversees Student Employment Program (SEP).
• Ensure adherence to International Student guidelines.
• Develops tailored recruitment and advertising strategies for faculty and staff positions.
• Trains hiring managers and search committees on proper screening and interviewing practices.
• Conducts employee recruitment/entrance interviews and exit interviews.
• Produce comparative data reports on recruitment and retention.
• Maintains database for new and existing department position descriptions.
• Assist with employee engagement and recognition programs.
• Responsible for website updates
• Provides back-up to the Human Resources Manager/Benefits Specialist
• Maintains compliance with federal, state, and local employment and benefits laws and regulations.
• Other duties as assigned by the Associate Vice President

AW Rostamani, Dubai UAE                                                                                 May 2010 - Feb 2017

Loyalty Rewards Consultant

• Loyalty, competitive landscape, market trends impacting their business, etc.
• Conduct cost-benefit and market feasibility/relevance analysis.
• Advise customers on customer loyalty strategies, define measures (KPIs) for success.
• Deliver program definition, provide ongoing oversight, track program performance and optimization strategies.
• Identify, manage, and address enterprise customer’s needs, in the field of marketing, loyalty and customer engagement.
• Define IT requirements, based on the business objectives and requirements.
• Plan, prepare and conduct presentations & product demos for clients, with the support of the sales team.
• Develops and coordinates well-written presentations that are clear, concise, and convey key information, including business cases, roadmaps, and other materials that support alignment efforts.
• Leads and manages cross-functional initiatives and lead meetings with key stakeholders at all levels.
• Effectively communicates timelines, risks, issues, and decisions to executives and cross-functional partners.
• Drive consensus among multiple parties with conflicting and diverse viewpoints
• Act as a thought leader and serve as a trusted advisor.
• Mentor junior team members
• May perform other job duties as directed by Employee’s Leader

EDUCATIONAL QUALIFICATIONS