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    Community Management Coordinator - San Antonio, TX, United States - The NRP Group

    The NRP Group
    The NRP Group San Antonio, TX, United States

    1 day ago

    Default job background
    Full time
    Description
    11 Paid holidays
    Short & long term disability
    Medical/Dental/Vision/Life Insurance
    Training, certification, & growth opportunities
    For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income.

    The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

    Come join the NRP Group as a Community Manager at our property Esperanza at Palo Alto in San Antonio

    Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members.

    The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

    Financial
    Oversee all financial performance of the property and work towards achieving budgeted NOI
    Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
    Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
    Review financial statements in a timely fashion, working closely with the property accounting team members
    Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
    Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
    Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
    Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
    Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
    Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
    Monitor daily move-in/move-out property status reports and manage the monthly renewal process

    Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.

    Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
    Maintain passing e-shop, phone shop, and physical shop scores
    Complete a daily inspection of the property and market-ready units
    Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
    Supervise safety and risk management functions including coordinating monthly safety meetings
    Review resident retention programs, in an effort to continue to meet residents needs and improve retention
    Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
    Recruit and select team members by understanding and adhering to NRP's selection process policies, procedures and core values
    Train, coach, and mentor team members, working with the training department as well as providing on-going feedback

    Education:
    High School Diploma or equivalent, Bachelor's degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred
    Experience: 5+ years property management experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 4- LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

    Technical Skills:
    Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred

    The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

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