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    Administrative Specialist - Arlington, United States - RESOURCE METRIX

    RESOURCE METRIX
    RESOURCE METRIX Arlington, United States

    4 days ago

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    Description

    Job Description

    Job Description
    • Answer all incoming calls to the Customer Service Desk, determine nature of the calls, and direct the caller appropriately.
    • Check all customers in, utilizing the HCM Helpdesk Database.
    • Direct customers to the appropriate staff member required to resolve the
    • customer's personnel or finance service needs.
    • Ensure that customer is properly logged out once they have received the
    • necessary services.
    • Load service member data into the system of record who have not been
    • automatically loaded to the system upon accession.
    • Grant access to personnel to view their Title 10 (T10) profile in the system of
    • record if they are not able to while in processing.
    • Issue checklists to service members reporting to Customer for AGR In- or Out-
    • Processing, ADOS In- or Out-Processing, Birth Month Review, AGR
    • Reassignment, etc.
    • Input data from completed checklists, once they are returned to Customer
    • Service by the service member, in order for the checklist to be closed in the
    • system.
    • Answer basic personnel and transition questions.
    • Direct inquiries with complex issues to the appropriate NCO or Officer within the
    • HCM, or schedule an appointment for the customer to come in person and
    • resolve the inquiry.
    • Escort personnel without building credentials, who are seeking DEERS/RAPIDS
    • services (dependent ID, Common Access Card (CAC), DD Form 1172, add/remove dependents to/from their DEERS record).
    • Coordinate and schedule conference room availability within the TARC for various briefings provided by HCM.
    • Provide workload data reports from the HCM Helpdesk Database.
    • Perform other administrative duties as necessary (i.e. make new ID tags for
    • Soldiers and review SOPs)


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