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    Supervisory Veterans Service Representative - Baltimore, United States - Veterans Benefits Administration

    Veterans Benefits Administration
    Veterans Benefits Administration Baltimore, United States

    4 days ago

    Default job background
    Description

    Summary

    The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

    Duties

    Specific duties include:
  • Plans, organizes, coordinates, directs and controls the work of the Division.
  • Revises and develops work methods to support division priorities.
  • Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
  • Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
  • Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
  • Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
  • Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
  • Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
  • Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
  • Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
  • Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
    • Promotion Potential: None. GS-14 is the Full Performance Level of this position.

    Work Schedule : Full time, Monday - Friday 8:00am - 4:30pm
    Compressed/Flexible: Not Available
    Telework : Available
    Virtual: This is not a virtual position.
    Position Description/PD# : Supervisory Veterans Service Representative (AVSCM); PD# 37977A
    Relocation/Recruitment Incentives : Authorized. A relocation incentive has been authorized for $25,000 that will be paid in one limp sum with a signed 3-year service agreement.
    Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. .
    Financial Disclosure Report: Required
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