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    Technical Account Manager - San Francisco, CA, United States - Pendo

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    Description

    Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization.

    Technical Account Managers connect business goals to the solutions in the Pendo platform.

    They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives.

    Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion.

    Own a book of business who have purchase TAM Service
    Create strong customer relationships at all levels
    Consult on the Pendo product to deliver customer outcomes
    2+ years of technology implementation, technical consulting or dedicated technical support
    ~4+ years in a customer-facing technical role, preferably with a SaaS B2B company
    ~ Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies

    Basic CSS, HTML, or similar web technologies
    Sales Engineering experience a plus
    Technical writing experience a plus
    Our mission is to improve society's experience with software.

    Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

    Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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