Jobs
>
Houston

    Specialist, eCommerce Sales Support - Houston, United States - Conn's

    Conn's
    Conn's Houston, United States

    4 days ago

    Default job background
    Description

    **Overview:** The eCommerce Sales Support Specialist is responsible for working in close partnership with Credit, Distribution, and Operations to process sales orders through the site and assist customers during the purchase cycle. The eCommerce Sales Specialist will work closely with cross-functional teams, including eCommerce, Sales, Customer Service, and Order Fulfillment, to help the eCommerce business achieve business goals.

    **Key Duties & Responsibilities:** The eCommerce Sales Specialist's responsibilities include, but are not limited to:

    + Deliver an exceptional shopping experience when assisting a customer through the online ordering process via phone, chat, or email

    + Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPI

    + Assist customers in making buying decisions by guiding customers through the website at check-out or placing the order for the customer by phone

    + Process sales orders and returns accurately and efficiently

    + Contribute ideas and partner with eCommerce on ways to resolve problems to serve the customer better and/or improve productivity

    + Performance will be measured by Overall Assisted Profit to the web/phone sales Channels and Chat Satisfaction Ratings

    + Must be able to self-manage time as efficiently as possible to maximize sales opportunities

    + Ensure that customers understand product information and can provide additional information to customers as needed

    + Handle chat, SMS, or email requests from customers with professional and courteous sales etiquette

    + Assist customers via inbound and outbound phone calls

    + Proactively contact customers as needed to complete orders

    + Ensure the validity of orders and documentation received utilizing various tools

    + Work cross-functionally to ensure timely delivery and accuracy of orders placed

    + Ensure the accuracy of notes recorded in systems to ensure customer excellence

    + Other duties as assigned

    **Required Experience**

    + High School Diploma

    **Preferred Experience**

    + Bachelor's degree from a four-year college or university is preferred

    + eCommerce Sales experience or retail sales experience preferred

    + Ability to speak, read and write proficiently in Spanish is a plus

    **Skills & Abilities:**

    + Proficiency in Microsoft Office and tech-savvy with solid computer and business solutions software skills.

    + Ability to speak, read and write proficiently in English

    + Strong communication skills (written and oral) with the ability to interact with individuals at all organizational levels.

    + Exceptional follow-up skills

    + Organized and detail-oriented.

    + Able to multi-task and shift priorities, as required

    + Professional in appearance and manner

    **Working Conditions:**

    + Ability to work a full-time schedule, including evenings, weekends, and holidays, with overtime as needed.

    + Ability to work weekend and overtime schedules which will include various Holidays

    + Flexibility to work at least one to two-weekend shifts per month

    + Work is performed in a Call Center environment.

    + May require prolonged periods of sitting/standing

  • Alchem USA Inc

    Sales Support Specialist

    4 days ago

    Alchem USA Inc Houston, United States

    Role Summary · A Sales Support Specialist is a customer-focused professional responsible for supporting the sales team to achieve their business development and revenue goals. By overseeing CRM databases, processing orders and sample requests, and managing communication, this pos ...

  • Boss Oilwell Products and Manufacturing Inc

    Operation and Sales Support

    3 days ago

    Boss Oilwell Products and Manufacturing Inc Houston, United States

    **Employer Info.** · **Boss Oilwell Products and Manufacturing Inc.** · Boss Oilwell Products and Manufacturing Inc. has been engaged in the business of sale, marketing, and service of oilfield drilling and production equipment, Mainly in North American, US and Canda; We provide ...

  • Quest Diagnostics

    Sales Support Coordinator

    1 day ago

    Quest Diagnostics Houston, United States

    Overview: · **Sales Support Coordinator - Houston, TX - Monday - Friday - 8:00AM-5:00PM** · Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions · ...

  • Senceive

    Technical Sales Support

    3 days ago

    Senceive Houston, United States

    Senceive wireless remote condition monitoring technology is used in 35 countries in rail, construction and mining. Our precise, reliable and robust products are built to empower clients responsible for high-value and at-risk assets. Senceive users installed more than 30,000 senso ...

  • Ferguson Enterprises, LLC

    Sales Support Representative

    1 week ago

    Ferguson Enterprises, LLC Houston, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • Schlumberger

    Sales Support Specialist

    3 days ago

    Schlumberger Houston, United States

    **SALES SUPPORT SPECIALIST**: · **Job Summary** · Mission: · The Sales Support Specialist is responsible for the preparation of proposals based on customers incoming request for quotes. This person must have the ability to interpret customer's technical and commercial documents t ...

  • Sor Inc

    Technical Sales Support

    1 day ago

    Sor Inc Houston, United States

    **Job Title: Technical Sales Support** · **Department: Customer Service** · **Reports To: Inside Sales Manager** · **FLSA Status: Exempt/Salary** · **SUMMARY** · The position of Technical Sales Support reports to the SENSOR Sampling Systems Product Manager. The primary responsibi ...

  • Mustang Cat

    Product Support Sales Representative

    1 week ago

    Mustang Cat Houston, United States

    The Product Support Sales Representative is responsible for the sales of Mustang's parts and service solution. · **Benefits include**: · - Great Work-Life Balance · - Tuition Reimbursement · - Vast Growth Opportunities · - Job Stability · - Full-Time Benefits to Include: Medical, ...

  • Frazer, LTD

    Regional Sales Manager Support

    1 week ago

    Frazer, LTD Houston, United States

    Are you an optimistic person with a natural persuasive style? Do you find it easy to communicate with people you just meet? Do you enjoy harmony in the workplace and prefer being the facilitator of information? Do you find yourself being impatient at times? Even though you commun ...

  • Frazer, LTD

    Regional Sales Manager Support

    6 days ago

    Frazer, LTD Houston, United States

    Are you an optimistic person with a natural persuasive style? Do you find it easy to communicate with people you just meet? Do you enjoy harmony in the workplace and prefer being the facilitator of information? Do you find yourself being impatient at times? Even though you commun ...

  • IndyDog

    Customer Service and Sales Support

    4 days ago

    IndyDog Houston, United States

    IndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sa ...

  • Arthur Lawrence

    Inside Sales Support Representative

    1 day ago

    Arthur Lawrence Houston, United States

    **Must-Have**: · - 2 -3 years of experience as an **Inside Sales Support Representative in the Oil and Gas Industry**: · - Develop strong product/price knowledge as well as customer knowledge · - Engage in cold-call prospecting with current customers to nurture client relationshi ...

  • TGS Insurance

    Insurance Sales Support Specialist

    3 days ago

    TGS Insurance Houston, United States

    If you're a Customer Service Specialist with a strong customer-first focus and desire to make excellent money, you have a future here at Texas' fastest growing independent insurance agency. · Here at **TGS Insurance Agency**, we put the customer first and provide healthy compensa ...

  • Crimson Technologies

    Employee Sales Control Sales Support

    2 weeks ago

    Crimson Technologies Sugar Land, TX, United States Freelance

    These tasks await you: · - You are the central interface between customers, outside sales, acquisition team, and sales management · - You capture, process, and manage all incoming inquiries and support the sales team in the field · - You keep track of all open offers and upcoming ...

  • Strieter Group Co

    In Person Customer Service and Sales Support

    4 days ago

    Strieter Group Co Houston, United States

    **Benefits**: · - Bonus based on performance · - Company parties · - Employee discounts · - Opportunity for advancement · - Training & development · Strieter is searching for driven and motivated individuals to join our rapidly growing team. Our team just expanded from Los Angele ...

  • Mustang Cat

    Product Support Growth Sales Representative

    4 days ago

    Mustang Cat Houston, United States

    Mustang Cat is hiring a Product Support Growth Sales Representative to provide unique Parts and Service solutions to our Oil & Gas customers. · **Benefits include**: · - Great Work-Life Balance · - Tuition Reimbursement · - Vast Growth Opportunities · - Job Stability · - Full-Tim ...

  • Compressor Engineering Corporation

    Customer Service/sales Support Representative

    3 days ago

    Compressor Engineering Corporation Houston, United States

    ***: · Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately. · **POSITION KEY ACCOUNTABILITIES/RESPONSIBILITIES**: · 2. Entering/processing quotations, orders, parts returns, credits, and invoicing throu ...

  • LHH Recruitment Solutions

    Sales Support

    1 week ago

    LHH Recruitment Solutions Houston, United States

    Job Description · Job DescriptionLHH is seeking a Sales Support & Logistics Coordinator for a direct hire position in Downtown Houston, TX. · Position: Sales Support & Logistics Coordinator · Type: Direct Hire · Location: HYBRID, Downtown Houston, TX days in office, 2 remote da ...

  • Top Group

    Sales Support

    1 week ago

    Top Group Houston, United States

    Job Description · Job DescriptionOur client, a global Japanese trading company is looking for a Support and logistics coordinator in the Houston TX area to join their team · Title: Sales Support & Logistics Coordinator · Industry: Renewables Trading · Type: Full Time Direct Hire ...

  • NES Fircroft

    Sales Support

    2 weeks ago

    NES Fircroft Houston, Texas, United States Freelance

    Sales Support Role. · Position Overview: · The Sales Support Specialist will perform a variety of operational functions to support the setup and maintenance of customer accounts in Our client's systems. This role will be responsible for ensuring the customer requests, inquiries a ...