Technical Sales Support - Houston, United States - Sor Inc

Description

Job Title:
Technical Sales Support

Department:
Customer Service

Reports To:
Inside Sales Manager

FLSA Status:
Exempt/Salary

SUMMARY
The position of Technical Sales Support reports to the SENSOR Sampling Systems Product Manager.

The primary responsibility of this position is to work with our customers, distribution channel, and Regional Sales Managers (RSM) to secure sales for the company.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE

• Minimum 35 years' experience in a technical support role.
• Associate degree in Technical Discipline preferred.

ESSENTIAL FUNCTIONS STATEMENT

• Provides timely response to requests for pricing and information received from customers and agents.
• Works closely with Application Engineer and Product Manager to ensure all quotation and technical requests are completed and responded to in a timely manner.
• Manages technical requirements based upon customers' specifications and data sheets.
• Works closely with RSM in managing distribution and Representative channels.
• Develops and maintains basic technical knowledge regarding SENSOR product line.
• Processes purchase orders received from customers including commissions and part numbers generation process.
• Manages issuance of Return Material Authorization (RMA) numbers as required.
• Expedites open sales orders as required and works with Manufacturing Coordinator to convey expected deliveries.
• Works with Product Manager and Application Engineers to provide documentation schedules and submittals of documents for projects.
• Acts as liaison for product shipment data between customer and SCG Operations.
• Acquires primary account details for establishing new customers.
• Performs training of other personnel as required by supervisor.
• Assists RSM's in promoting progression of Opportunities through the Sales Cycle
• All other functions/responsibilities assigned by the manager.

REQUIRED SKILLS

• Selfmotivated with excellent organizational skills.
• Must be detail oriented.
• Ability to handle multiple tasks and work well in timesensitive situations.
• Position requires ability to work well with others, both inside and outside of SCG
• Requires knowledge of PCbased software, such as Microsoft Word and Excel as well as SCG's inhouse business system.
• Basic (high school) language skills required.
• Basic (high school) mathematical skills required with ability to perform conversions of units of measure.
• Ability to compute rate, ratio, gross margin, and percentage.

POSITION QUALIFICATIONS

Competency Statements

• Personal Attitude and Integrity
• Ability to display a positive attitude regarding work and coworkers.

• Judgment/Decision Making

• Ability to make thoughtful decisions. Ability to accept accountability.

• Dependability

• Ability to meet work standards and attendance requirements of the position.

• Quality

• Ability to actively support SOR quality standards.

• Problem Solving/Implementation

• Ability to deal with varying workload requirements, manages change effectively. Organizes tasks in a logical sequence and identifies resources required for work plans.

PHYSICAL DEMANDS

• Required to report to work punctually as scheduled and to work all scheduled hours and any required overtime.

_Physical Demands__ _
_Lift/Carry_
O Stand O 10 lbs. or less

O Walk O 11-20 lbs.

F Handling/Fingering N 21-50 lbs.

O Reach Outward N lbs.

O Reach Above Shoulder N Over 100 lbs.

N Climb

N Crawl

N Squat or Kneel

N Bend


_Push/Pull _
O 12 lbs. or less

N 13-25 lbs.

N 26-40 lbs.

N lbs.


_Other Physical Requirements_

_ Ability to wear Personal Protective Equipment (PPE)_
N Respirator

N Ear protection

N Safety glasses

N Steel-toed safety shoes/boots

N Other (specify)

**_
N (Not Applicable)_**_ _Activity is not applicable to this occupation


_ O (Occasionally)__ _Position requires this activity up to 33% of the time hrs/day)


_ F (Frequently)__ _Position requires this activity from 33% of the time hrs/day)


_ C (Constantly)__ _Position requires this activity more than 66% of the time (5.5+ hrs/day)


WORK ENVIRIONMENT
The majority of work will be spent in an office environment (well-lit and environmentally controlled).


REQUIRED TRAINING
All required training is determined by the department supervisor and/or manager.

Procedures critical to this position can be identified as such on the Department Training Matrixes which are in the Human Resources Department.

COMPANY STATEMENT
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for