Customer Service/sales Support Representative - Houston, United States - Compressor Engineering Corporation

Description

***: Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately.


POSITION KEY ACCOUNTABILITIES/RESPONSIBILITIES:

• Entering/processing quotations, orders, parts returns, credits, and invoicing through JD Edwards ERP System.
• Point of contact for customers expediting orders. Notify customer of promised delivery date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.
• Troubleshooting customer issues/inquiries. Must be able to assist customer with order discrepancies.
• Discussing credit terms and maintaining updated customer information in the corporate database.
• Receiving customer calls for parts orders and quotes and enter directly into JD Edward ERP System.
• Completing necessary forms/documents for international shipments.
• Releasing all sales orders to warehouse for shipping.
• Monitoring backlog on sales orders and update due dates of open orders based on projected/updated ship dates.
• Processing all credit card transactions for sales orders.
• Coordinating resolution of customer account issues proactively and efficiently.
• Maintaining accurate, well-organized, updated, and accessible customer records (including scanning invoiced orders).
• Interfacing with sales, procurement, engineering, manufacturing, shipping, and branch office teams to complete orders in a timely manner promoting a positive buying experience for our customers.
• Taking ownership of customer issues/inquiries until full resolution.
• Other duties as required.

CERTIFICATIONS/SKILLS:

• Solid basic computer skills (MS Office suite, Outlook, Oracle, JDE, etc.).
• Previous knowledge and experience in order entry, shipping and invoicing procedures and general understanding of the quotetocash processes.
• Strong sense of urgency and attention to detail and accuracy to achieve goals.
• Strong customer service and people skills with a high level of professionalism (active listening, communicates assertively and with tact, willing to learn, empathy, conflict resolution & problem solving).
• Ability to work well under pressure.
• Multitask and manage time in order to accomplish all tasks in a timely manner.
• Ability to follow through on projects to closure.
• Ability to work well collaboratively as well as independently.
• Highly customerfocused and have a true "whatever it takes" attitude to ensure a world class Customer Support performance to CECO's internal and external customers.

EDUCATION/EXPERIENCE:

Bachelor's Degree in Business or related field, or at least 5 years related experience in order management or similar support/functions.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use of eyes for close vision, use hands, fingers, grasp, handle, reach, listen, talk and may need to talk on the telephone while taking notes.

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or up to 5 pounds constantly to move objects.

Normal hours are from 8:00 am to 5:00 pm CST, with some overtime required.

Although the work environment is generally quiet, the noise levels in some manufacturing buildings frequently may exceed the normal dBA.

Duties will require this person to walk by foot from one building to another throughout the day and wear the proper Personal Protective Equipment (PPE).

Pay:
From $25.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Experience:

Customer Service: 5 years (required)

• JDE or other ERP system: 5 years (required)

Work Location:
In person