Jobs
>
Minneapolis

    Service Desk Specialist - Minneapolis, United States - Blue Star Partners, LLC

    Blue Star Partners, LLC
    Blue Star Partners, LLC Minneapolis, United States

    2 weeks ago

    Default job background
    Description

    **Job Title: Service Desk Specialist

    ** Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed.

    Start Date: ASAP Duration: 1 year

    Hours/Week: 40 hours

    Rate: $30-$32/hr

    Contract Type: W2 Only (No 1099's or Corp to Corp)

    **

    Scope of Services:**

    The Service desk Specialist provides excellent client service to the end user. Ensure proper computer and telephone operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help and service requests. Incident resolution may involve the use of diagnostic applications, Tier II/Tier III support escalation, Incident Management tools, as well as remote control tools. Move, Add, Change requests statuses for telephony, Blackberry and desktop applications are other functions performed by the Service Desk Specialist role.

    **

    Essential Job Functions**

    • Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with clients in a courteous and professional manner to foster customer relation. = 35%
    • Responsible for the training and mentoring of all new staff additions. =10%
    • Diagnose client problems. Compares options and solutions using previous experience, training and solutions scripts to resolve client problems. Is able to provide technical solutions to 80% of calls while user is on the line. =15%
    • Analyze and prioritize all calls. Understands when to escalate or route calls, or coordinate solutions with other IT resources. = 5%
    • Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected. =10%
    • Provide front-end security administration for password issues, locked accounts and multiple connections. Administrate new and existing accounts on the secure web sites. 5%
    • Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.
    • Perform weekly call audits on all Service Desk members. = 5%
    • Communicate updates from other technical areas concerning the production environments. = 5%
    • Takes initiative to identify improvements in processes and works to implement the changes. = 5%
  • Blue Star Partners LLC

    Service Desk Specialist

    1 week ago

    Blue Star Partners LLC Minneapolis, United States

    Job Description · Job DescriptionJob Title: Service Desk Specialist · Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $30-$32/hr · Contr ...

  • Securitas Electronic Security Inc

    IT Help Desk Specialist

    2 weeks ago

    Securitas Electronic Security Inc Plymouth, United States

    Securitas Technology, (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. · STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leadin ...

  • Teal

    Help Desk Specialist

    2 weeks ago

    Teal Minneapolis, United States

    In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged - forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With r ...

  • Fish & Richardson

    Senior IT Service Desk Specialist

    3 weeks ago

    Fish & Richardson Minneapolis, United States

    Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...

  • Fish & Richardson

    Senior IT Service Desk Specialist

    2 weeks ago

    Fish & Richardson Minneapolis, United States

    Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...

  • RS Eden

    Support Specialist-Front Desk Associate

    2 weeks ago

    RS Eden Minneapolis, United States Full time

    SUMMARY · The Support Specialist/Front Desk Associateis responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting w ...

  • Northern Tool + Equipment

    Service Desk Specialist

    4 weeks ago

    Northern Tool + Equipment Burnsville, United States

    1. Functions as a primary point of contact as part of tier 1 for end user problems and enters event details in helpdesk system. Employs customer service skills to address technical issues and troubleshoot hardwaresoftware issues to resolution .. Ans Service Desk, Specialist, Reta ...

  • Anoka County

    Associate Help Desk Specialist

    2 weeks ago

    Anoka County Anoka, United States Regular, Full time

    Job Posting End Date: May 20, 2024 at 11:59pm CST · Hiring range: $42,619 to $50,065 ($20.49 to $24.07 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County. · C ...

  • Vessco Water

    ERP Software Help Desk Specialist

    1 week ago

    Vessco Water Chanhassen, United States

    Job Description · Job DescriptionVessco Water utilizes Global Shop Solutions (GSS), an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system across the family of companies that make up our business to support a best-in-class customer and team member ...

  • Wilber Group

    Subrogation Collector

    2 weeks ago

    Wilber Group Bloomington, United States

    **This position does NOT require insurance knowledge or experience - we will train you in everything you need to know** · Our Accounts Receivable team is looking to fill a Full-Time entry-level Subrogation Collector Specialist position in our Bloomington, IL office. Our Collector ...

  • Red Knight Solutions, LLC

    Desktop Support Technician_Plymouth

    3 weeks ago

    Red Knight Solutions, LLC Plymouth, United States

    Red Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY. · This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months. · Our mission is simple: we want to partner with you to find the ...

  • DivIHN Integration Inc

    Operation Specialist

    3 weeks ago

    DivIHN Integration Inc Plymouth, United States

    DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 200 ...

  • Red Knight Solutions, LLC

    Desktop Support Technician_Plymouth

    3 weeks ago

    Red Knight Solutions, LLC Minneapolis, United States

    Red Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY.This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right p ...

  • Altacent LLC

    Technical Support Specialist

    2 weeks ago

    Altacent LLC Minneapolis, United States

    Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping custo ...

  • Marriott International

    Front Desk

    1 week ago

    Marriott International Bloomington, United States

    Additional Information Full Time, Evening Shift, 2:45pm - 11:15PM, Weekly Pay, Benefits, Weekend Availability Required · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Minneapolis-St. Paul Airport, 1352 Northland Drive, Mendota Heights, Minnesot ...

  • Metropolitan Airports Commission

    Supervisor, Human Resource Administration

    3 weeks ago

    Metropolitan Airports Commission Minneapolis, United States

    Position Summary · The Metropolitan Airports Commission (MAC) is seeking a skilled Human Resource Administration Supervisor who is passionate about finding efficiencies, learning new technologies and tenaciously supporting their teammates. This position is a pivotal part of our t ...

  • University of Minnesota

    Business Operations Supervisor

    1 week ago

    University of Minnesota Minneapolis, United States

    Job ID · 360867 · Location · Twin Cities · Job Family · Campus Operations · Full/Part Time · Full-Time · Regular/Temporary · Regular · Job Code · 8422HG · Employee Class · Civil Service · About the Job · Position Description · The Business Operations Supervisor (BOS) mana ...

  • City of Brooklyn Park, MN

    Specialist - Welcome Team Services - Zanewood Recreation Center (ZWRC) - Recreation and Parks

    1 week ago

    City of Brooklyn Park, MN Brooklyn Park, United States

    Position Summary · The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; c ...

  • The Scoular Company

    FSQR Specialist

    1 week ago

    The Scoular Company Minneapolis, United States

    The FSQR Specialist is an integral member of the Food Safety, Quality, and Regulatory team. This role contributes to the development, implementation, and improvement of the FSQR programs utilized across Scoular. This individual, in conjunction with the Senior FSQR Specialist and ...

  • Japs-Olson

    IT Help Desk Supervisor

    1 week ago

    Japs-Olson Minneapolis, United States

    Job Description · Job Description · IT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT de ...