- Manage, direct, and lead all business operations within a residence hall/apartment complex.
- Manage and administer all housing contract policies and procedures.
- Implement and manage housing processes and procedures including: room/apartment changes, resident check ins/outs, contract release requests, disability accommodations, and occupancy reports.
- Manage the student class load credit monitoring process, at the building level, in collaboration with the Residence Director (RD) and the Housing Billing Specialist.
- Manage and monitor the business operations budget annually within a residence hall/apartment complex.
- Ensure functioning of business office equipment and facilitate regular maintenance and upkeep.
- Purchase and inventory supplies for building operations and community programs.
- Manage and audit the use of keys for resident rooms, community spaces, vendors, and trades workers throughout the building(s). Oversee a weekly key audit of resident room keys for assigned building(s).
- Order and maintain key inventory for the residence hall/apartment complex.
- Implement comprehensive audit of all keys and extra cores 3 times per year in assigned building(s).
- Coordinate the inventory and security of the spare key cores associated with the building(s).
- Ensure rigorous security and oversight for the use of submaster keys within assigned building(s).
- Facilitate all resident room lock changes in coordination with Facilities Management.
- Serve as department access control staff member for resident/guest access.
- Coordinate scheduling of common space within the hall/apartment.
- Provide consistent internal and external communications utilizing electronic messages and other communication mechanisms.
- Serve as the initial responder within the hall/apartment Customer Relationship Management (CRM) system in collaboration with the building Residence Life staff.
- Respond to and work to resolve resident/guest/parent questions/concerns and advise residents/guests/parents on hall/apartment policies and procedures.
- Coordinate hall tours in collaboration with University Admissions and train student staff on the Housing & Residence Life brand.
- Submit charges to student accounts for lost keys and other items.
- Recruit, hire, train, schedule, supervise, and evaluate Senior Business Office Assistant (SBOA), Business Office Assistant (BOA) and Office Assistant (OA) staff students for one building, 30-60 students for two buildings) working at the information desk, in the business office, and conducting building tours.
- Develop and facilitate ongoing training and development initiatives for student staff.
- Monitor and complete assigned payroll functions for hall/apartment student staff, serve as backup payroll processor for the facilities operations supervisor, and assist with select human resource tasks.
- Complete onboarding process for new student employees.
- Plan and execute the summer housing program in a residence hall/apartment complex in collaboration with Conferences & Event Services (CES) and Contracts, Assignments, Billing (CAB) staff.
- Lead and serve on unit committees associated with the summer housing program.
- Select and train the Hospitality Specialist (HS) and Hospitality Business Specialist (HBS) staff in a residence hall in collaboration with CES.
- Supervise, schedule, and evaluate
- 16 HS and HBS staff members.
- Receive notification of summer Incident reports and follow up with guest/resident, CES, and conference coordinator, and HS staff.
- Manage day-to-day Information Desk operations and processes.
- Utilize the Info Desk computer program to manage and monitor Information Desk processes.
- Develop, implement, and enforce Information Desk policies and procedures.
- Resolve resident/customer complaints related to the functions of the Information Desk.
- Support an inclusive, welcoming hall/apartment environment.
- Meet regularly with the building management team and facilitate the meetings in rotation with the RD and the FOS.
- Serve as the business office and operations training contact for new Residence Life Staff in the residence hall/apartment complex.
- Meet regularly with the Coordinator, Housing Operations and participate in staff meetings.
- Collaborate with the Housing Operations Specialist on projects and committees.
- Coordinate with US Census representatives to complete regular census surveys in the residence hall/apartment complex.
- Attend professional development training opportunities.
- Serve on departmental committees.
- Lead and serve on unit committees.
- Serve as a primary building contact with University offices and departments.
- Other duties as assigned by the Coordinator, Housing Operations.
- Bachelor's degree and 2 years of post-bachelor's supervisory, operational, or administrative experience or a combination of education and supervisory, operational, or administrative experience totaling 6 years.
- Experience working with computers.
- Experience providing customer service.
- Strong communication skills and ability to correspond effectively.
- Demonstrated commitment to diversity and social justice.
- Demonstrated understanding of the educational value of on-campus housing.
- Experience training others on policies and contracts.
- Experience in housing operations on a college campus or previous experience in university student affairs.
- Experience hiring, training, developing, and supervising students in a university environment.
-
Operations Supervisor
1 week ago
EPM Scientific Minneapolis, United StatesJOB SUMMARY · The Operations Supervisor oversees all assigned production areas, ensuring that departmental employees meet safety, quality, on-time performance, quantity, and housekeeping standards. This role involves supervising production activities and managing personnel to ach ...
-
Operations Supervisor
1 week ago
GardaWorld Minneapolis, United StatesGardaWorld Security Services. Security Officer Now Hiring Youve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and were hiring Every day is different at GardaWorld with diverse work assignmen Operations Supervisor, Operations Man ...
-
Operations Supervisor
6 days ago
Agiliti Health, Inc. Minneapolis, United StatesJob Description: · Primary Purpose · The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating ...
-
Operations Supervisor
1 week ago
EPM Scientific Minneapolis, United StatesJOB SUMMARY · The Operations Supervisor oversees all assigned production areas, ensuring that departmental employees meet safety, quality, on-time performance, quantity, and housekeeping standards. This role involves supervising production activities and managing personnel to ac ...
-
Operations Supervisor
3 weeks ago
Wesco Minneapolis, United StatesWe are looking for a well-rounded Operations Supervisor that will oversee operations including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. · You will plan, direct, and coordinate the storage and distribution oper ...
-
Operations Supervisor
4 days ago
Live Nation Minneapolis, United StatesJob Summary: · WHO ARE YOU? · Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on · THE JOB · Operations S ...
-
Operations Supervisor
1 week ago
Live Nation Entertainment Minneapolis, United StatesJob Summary: · WHO ARE YOU? · Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on · THE JOB · Operation ...
-
Operations Supervisor
1 week ago
Garda World Security Minneapolis, United StatesJob Description · GardaWorld – Security Services · Security Officer – Now Hiring · You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring · Every day is different at GardaWorld with diverse work assignments and ...
-
Operations Supervisor
6 days ago
Agiliti Health, Inc. Minneapolis, United StatesJob Description:Primary Purpose The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating objectiv ...
-
Operations Supervisor
2 weeks ago
Honeywell Minneapolis, United StatesLaunch innovations in nearly every commercial and defense aircraft platform · If your skills, experience, and qualifications match those in this job overview, do not delay your application. · WHY HONEYWELL? · Honeywell changes the way the world works. · For more than 130 years ...
-
Operations Supervisor
3 weeks ago
WESCO International Minneapolis, United StatesJob Description · We are looking for a well-rounded Operations Supervisor that will oversee operations including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse.You will plan, direct, and coordinate the storage and di ...
-
Operations Supervisor
1 week ago
Live Nation Minneapolis, United StatesOperations Supervisor - Uptown Theater (Minneapolis. page is loaded · Operations Supervisor - Uptown Theater (Minneapolis. · Apply · locations · Minneapolis, MN, USA · time type · Part time · posted on · Posted 5 Days Ago · job requisition id · JR-59098 · Job Summary: ...
-
Operations Supervisor
4 days ago
GardaWorld Minneapolis, United StatesJob Description · GardaWorld - Security Services · Security Officer - Now Hiring · You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring · Every day is different at GardaWorld with diverse work assignments and fl ...
-
Operations Supervisor
1 week ago
Live Nation Entertainment Minneapolis, United StatesJob Summary:WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on THE JOBOperations Supervisor wi ...
-
Operations Supervisor
3 weeks ago
University of Minnesota Minneapolis, United StatesApply for Job Job ID 360318 · Location Twin Cities · Job Family Campus Operations · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 7423SD · Employee Class Civil Service · Add to Favorite Jobs Email this Job · About the Job · Description of Position · This posit ...
-
Operations Supervisor
1 week ago
Tripleshift Minneapolis, United StatesStriking good times start here There's always something to celebrate at our Triple Shift Entertainment venues, and there's a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you ...
-
Operations Supervisor
1 week ago
Agiliti Minneapolis, United States Regular, Full time· Job Description: · Primary Purpose · The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating ...
-
Supervisor Medical Imaging Operations
2 weeks ago
OSF HealthCare Bloomington, United StatesOverview: · Expected pay for this position is $ $57.45/hour. Actual pay will be determined by experience, skills and internal equity. · ***: · The Supervisor of Medical Imaging Operations is responsible for overseeing the daily operations of the Medical Imaging Department which m ...
-
Operations Supervisor- Varsity
1 week ago
LIVE NATION ENTERTAINMENT INC Minneapolis, United StatesJob Summary: · WHO ARE WE? · Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 50 ...
-
Warehouse Operations Supervisor
2 weeks ago
U.S. Venture Minneapolis, United StatesProvides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication. Provides measurable feedback, suggestions for improved performance and recognition for achievements. Conducts interviews, h Operations Supervisor, Operati ...
Business Operations Supervisor - Minneapolis, United States - University of Minnesota
Description
Job ID360867
Location
Twin Cities
Job Family
Campus Operations
Full/Part Time
Full-Time
Regular/Temporary
Regular
Job Code
8422HG
Employee Class
Civil Service
About the Job
Position Description
The Business Operations Supervisor (BOS) manages the business office and 24/7 information desk in a residence hall or apartment complex.
The BOS manages hall/apartment occupancy, housing contract processes and policies, summer conference/apartment operations and the hall/apartment information desk.
The position directly supervises student employees who work at the information desk and business office, conduct hall tours, and provide services for residents and guests throughout the academic year and summer.
They support the community culture of the building as a critical access point for residents, potential residents, and their guests.
The BOS supports several central-based processes that ensure optimum occupancy and customer satisfaction. The BOS reports to the Coordinator, Housing Operations.Responsibilities for this position include the following:
Housing Operations Management (30%)
Salary Range:
$49,000-$52,700
Qualifications
Minimum Qualifications
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.
We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF)
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Please visit the
for more information regarding benefits.
How To Apply
Applications must be submitted online.
To be considered for this position, please click the Apply button and follow the instructions.
You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail or callDiversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.
To learn more about diversity at the U:Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research.
Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St.
Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,#J-18808-Ljbffr