Operations Supervisor - Minneapolis, United States - University of Minnesota

Description

About the Job

Description of Position

This position oversees the day-to-day logistics and managed inventory activity at U Market Services, including the distribution and tracking of packages, gas cylinders and other materials, staff scheduling, routing and supervision of approximately 12-17 bargaining unit employees, fleet management and handling customer service requests. This position also oversees various invoicing tasks and performs special project work related to Central Logistics. This position interviews, recommends for hire, and evaluates employees on a periodic basis. This position serves as a UMS representative to Facilities Management and other University departments, collaborating on strategic and operational initiatives by using Six Sigma methodology, and providing supply chain expertise to support the mission of the University of Minnesota.

Responsibilities

55% Logistics: This position is responsible for campus logistics operations including:
* Supervising the movement of vehicles and materials to and throughout campus.
* Maintaining efficient distribution routes and processes.
* Managing and maintaining a fleet of approximately 16 cars, vans and trucks.
* Effectively using on campus Secondary Distribution Hubs in alignment with routes.
* Coordination of services with other U Market Services management and external vendors.

30% Customer Support: This position will be responsible for:
* Providing exceptional customer service to external and internal vendors and have a commitment to university departments and their goals.
* Responding to specific requests for information on goods and services offered through U Market and U Market Services, and coordination of those services.
* Participating in essential meetings, conferences or other interactive activities with customer contacts.
* Troubleshooting customer complaints and providing resolutions in a timely manner.
* Creating and responding to customer requests via the U of M's ticketing system Team Dynamix.

10% Vendor Managed Inventory: This position is responsible for:
* Supervising vendor managed inventory deliveries and service tasks.
* Completing audits of on-campus inventory locations to verify stock and service levels.

5% Maintaining vehicle fleet, materials handling equipment and package tracking hardware

Essential Functions of the Position

Responds to service requests from customers, adjusting and coordinating the most efficient route structures of eight to ten delivery service routes. Provides first line customer service for customers requiring immediate delivery of materials or correspondence. Determines the best use of resources, weighing the needs of the customer against the cost of service. Utilizes both internal and external delivery resources to render the most efficient level of service. Provides high level of customer service to both internal and external customers. Functions in a variety of back-up capacities, as needed by the department.

Work Environment

Work areas vary. Much of the work is accomplished in warehouse and office settings. At times meeting, planning, reviewing and evaluating tasks requires campus travel to various customer locations.

Salary Range: $60,000-$70,000

Qualifications

Minimum Qualifications
BA/BS plus at least four years of experience with logistics or a combination of related education and experience, including logistics operations, to equal at least eight years. Documented supervisory experience involving multiple staff in a high volume, fast paced service environment. Experience with package tracking software and equipment. Experience working with bargaining unit employees and a proven ability to work collaboratively to meet strategic goals within the parameters of a bargaining unit contract. Must have a valid Minnesota driver's license.

Preferred Skills and Abilities

Knowledge of the University of Minnesota campus and the surrounding metropolitan area. Knowledge of fleet management, package tracking software, processes and equipment. Knowledge of maintaining a safe, positive, and productive work environment for all customers and U Market Services staff.

Skills: Good communication skills are a requirement. Skilled at using effective communication strategy and experience with process improvement initiatives following the Six Sigma methodology.

Abilities: Ability to identify and map efficient delivery routes. Ability to work with various customers and distribution staff in a high paced environment. Ability to manage multiple tasks and carryout varied assignments as requested by management.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,