Specialist - Welcome Team Services - Zanewood Recreation Center (ZWRC) - Recreation and Parks - Brooklyn Park, United States - City of Brooklyn Park, MN

City of Brooklyn Park, MN Brooklyn Park, United States

1 week ago

Description

Position Summary

The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support.

The Specialist - Welcome Team Services is a member of the Recreation and Parks staff team that works together to develop innovative service delivery methods and programs focused on quality partnerships, service to our community and achieving successful results for youth, teens and families.

This position will work under the general supervision of the Recreation Program & Facility Coordinator.

This individual must be able to work in an extremely fast paced work environment, with a desire to work in a highly diverse recreation center.

Application Deadline:
This job posting will be open until filled. If you have interest in this position, it is highly recommended that you apply as soon as possible.

Essential Duties and Responsibilities

Provide customer service and assistance with front desk operations
Provide community resource materials
Understand policies and procedures to ensure safe environment exists for all participants; maintain order, complete required reports
Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
Attend all staff development /training programs and staff meetings
Provide assistance to rental groups
Check in participants at front desk
Collect fees and secure money in safe
Open and close facility
Assist in data entry and program evaluations
Promote programs to the community through City website, brochure, and other communications
Other duties as assigned or apparent

Minimum and Desired Qualifications

Education

High school diploma or equivalent

Experience

18 years of age or older
Previous successful experience working with the public and providing customer service
Cash handling experience
Previous experience working with Youth and Teens

Knowledge, Skills and Abilities

Ability to interact with teens in a caring, responsible and professional manner
Ability to maturely respond to any emergency or incident that may arise
Ability to communicate effectively and respond with tact and courtesy
Ability to maintain order and security
Ability to effectively work with youth, teens, adults and families
Ability to make rational decisions based on established policy and procedure
Ability to work independently and with minimal supervision
Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds.
Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction.
Embrace and engage in cultural shift toward Continuous Improvement.

Desired Qualifications

21 years of age or older
Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
Previous experience overseeing seasonal staff
Experience tracking, data management, data entry
Knowledge of and a thorough understanding of Teen Zone activity policies
Knowledge of the facility, building and outdoor areas
Two years' experience of cash handling experience
Experience using Rec Trac scheduling software or registration software
Experience working in a municipal or recreation facility
Previous experience working with people from various cultural, socioeconomic, racial and ethnic. backgrounds.
Fluency in Spanish, Hmong, Russian, Somali, Laotian or Vietnamese.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title.

Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought.

Applicants who do not sign the informed consent form will not be further considered for the position.

About Brooklyn Park

Brooklyn Park is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86,000 residents and 30,000 jobs.

As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity.

Fifty-four percent of residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.

Our Vision, Values and Goals

Additional Information

Department/DivisionRecreation and Parks Department/Zanewood Recreation Center

Anticipated Work ScheduleThis is a seasonal, non-benefited position that will work an an average of 15-25 hours per week.

Works shifts are primarily in the evening hours Monday - Friday from 1pm-9pm and possible weekend shifts available between 9-7pm; may work daytime shifts during week.

Anticipated Hiring Wage$ $18.50 per hour.

We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women.

If you need these materials in an alternate format or if you have a disability related need and need assistance with the application process, please contact Janis Lajon at either or via e-mail

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