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    Operations Manager - Houston, United States - Wilson Workforce Solutions, LLC

    Wilson Workforce Solutions, LLC
    Wilson Workforce Solutions, LLC Houston, United States

    1 day ago

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    Description

    Job Description

    Job Description

    We are seeking a dynamic and results-oriented Operations Manager. The ideal candidate will play a key role in overseeing the day-to-day operations of our janitorial services in Houston. This individual will be responsible for managing a team of janitorial staff, optimizing operational processes, and ensuring client satisfaction through efficient service delivery.

    Responsibilities:

    1. Team Leadership:
    • Lead and motivate a team of janitorial staff, providing guidance and support to ensure a high level of performance.
    • Conduct regular team meetings, training sessions, and performance reviews.
  • Operational Excellence:
    • Develop and implement efficient operational processes to maximize productivity and ensure the highest quality of service.
    • Monitor and manage cleaning schedules, ensuring timely completion of tasks and adherence to client specifications.
  • Client Relations:
    • Build and maintain strong relationships with clients through regular communication and proactive problem-solving.
    • Address client concerns promptly and ensure all service requests are handled effectively.
  • Quality Assurance:
    • Implement and enforce quality control measures to guarantee that cleaning services meet or exceed client expectations.
    • Conduct regular site inspections to assess and improve service delivery.
  • Resource Management:
    • Manage and optimize resources, including staffing levels, equipment, and supplies, to meet operational demands and budgetary goals.
  • Safety and Compliance:
    • Ensure compliance with safety regulations and company policies to create a safe working environment for all employees.
    • Stay informed about industry best practices and implement relevant updates in the janitorial field.
  • Budget Oversight:
    • Collaborate with the finance department to develop and manage the operational budget, tracking expenses and identifying cost-saving opportunities.

    Qualifications:

    • Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
    • Proven experience in operations management, preferably in the janitorial or facilities services industry.
    • Demonstrated history of strong leadership skills with the ability to inspire and motivate teams.
    • Excellent communication and interpersonal skills.
    • Strong work ethic
    • Detail-oriented with a focus on quality and client satisfaction.
    • Familiarity with safety regulations and best practices in janitorial services.
    • Proficient in using relevant software and technology for operational management.
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