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Washington, D.C.

    General Clerk III - Washington, United States - Anthony & Associates, Inc.

    Anthony & Associates, Inc.
    Anthony & Associates, Inc. Washington, United States

    1 month ago

    Default job background
    Full time
    Description
    Experience and Education

    • Must possess a High School Diploma or equivalent.
    • Must have five (5) years experience as a General Clerk III or equivalent.
    • Must possess strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint,
    and Teams) and Adobe Acrobat.

    • Must have experience using Ivanti Service Manager or equivalent.
    • Must be able to communicate orally and in writing utilizing a high degree of tact and diplomacy.
    • Must complete assignments accurately and in a timely manner on or ahead of scheduled due
    dates.

    • Must be resourceful, show initiative and skill to function in a demanding environment.
    • Must show professionalism and have the ability to interact effectively with others.
    • Must pay attention to detail and have the ability to complete task(s) independently.
    Description

    • Provide facilities help desk support and first point of contact for customer queries and concerns.
    • Respond to queries and service requests received by phone, email, and in person.
    • Create, assign, and monitor service requests in Ivanti Service Manager.
    • Follow up with customers, facilities team, property management, and contract service providers
    as needed to ensure any problems are resolved.

    • Create and update documents and spreadsheets such as contact lists, duty rosters, staff
    assignments, parking permit logs, requisitions, and invoice payment forms.

    • Send, receive, and distribute incoming and outgoing mail and packages.
    • Maintain office supply inventories and submit office supply requests.
    • Maintain filing system.
    • Make copies and scan documents.
    • Schedule meetings and assist with special events.
    • Coordinate office equipment maintenance.
    • Assist with distributing parking permits.
    • Help maintain safety equipment and first aid stations.
    • Other duties as assigned by the Contracting Officer Representative (COR) and Facilities Director.

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