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    Account Manager - Los Angeles, United States - Aramco Imports

    Aramco Imports
    Aramco Imports Los Angeles, United States

    1 week ago

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    Description

    Benefits:

    401(k)

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Flexible schedule

    Health insurance

    Paid time off

    Position Overview:

    The Account Manager is responsible for meeting monthly, quarterly, and yearly sales goals, as well as acquiring new customers through means of telephone calls, E-Mail, and by attending trade shows and meetings. This position involves providing the customer with excellent customer service, providing thorough information on products, and assessing the customers needs and matching them with relevant products and services. Will travel as needed to meet with customers and participate in shows promoting company products.

    Responsibilities:

    Client Relationship Management:

    Build and maintain strong, long-lasting customer relationships.

    Point of contact for assigned clients.

    Understand client needs and objectives and propose solutions to meet them.

    Sales Growth:

    Achieve sales targets and objectives set by the company.

    Develop strategies to increase revenue from existing accounts.

    Identify opportunities for upselling or cross-selling products or services.

    Account Planning:

    Develop account plans outlining strategies for achieving sales goals.

    Conduct research on clients' industries, competitors, and market trends.

    Identify key stakeholders within client organizations and build relationships with them.

    Negotiation and Closing:

    Negotiate contracts and pricing agreements with clients.

    Close sales deals and secure contracts.

    Handle objections and resolve customer concerns effectively.

    Forecasting and Reporting:

    Forecast sales projections and track progress against targets.

    Prepare regular sales reports and updates for management.

    Analyze sales data to identify trends, opportunities, and areas for improvement.

    Collaboration and Coordination:

    Work closely with internal teams such as marketing, product development, Warehouse.

    Coordinate with other sales team members to maximize opportunities and share best practices.

    Communicate customer feedback and market insights to relevant departments.

    Customer Service and Support:

    Ensure prompt and efficient responses to customer inquiries and requests.

    Address customer concerns or complaints in a timely and satisfactory manner.

    Provide guidance and support to customers regarding product usage, features, and benefits.

    Account Management:

    Monitor account health and satisfaction levels.

    Identify opportunities for account expansion and renewal.

    Develop strategies to retain existing clients and minimize churn.

    Continuous Learning and Development:

    Stay informed about industry trends, competitor activities, and market developments.

    Participate in training programs to enhance sales skills and knowledge.

    Seek feedback from clients and colleagues to improve performance.

    Adherence to Policies and Procedures:

    Ensure compliance with company policies, procedures, and standards.

    Adhere to sales guidelines and best practices.

    Maintain accurate records of sales activities, customer interactions, and account details.

    Other Duties as Assigned

    Required Qualifications:

    Ability to build and maintain strong customer relationships

    Customer satisfaction and customer service skills

    Excellent written and verbal communication skills

    Ability to work independently and as part of a team

    Proficiency in Microsoft Office and CRM software

    Ability to travel as needed

    Experience in the cookware or kitchenware industry or related field (preferred)

    Flexible work from home options available.

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