Account Mgmt Manager - Los Angeles, United States - CBRE

CBRE

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Account Mgmt Manager

Job ID

Posted

07May2024
Service line
GWS Segment
Role type
Fulltime
Areas of Interest

Administrative, Facilities Management

Location(s)
Los Angeles - California - United States of America

About the Role:

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and crosstrain staff. Set and track staff and department deadlines. Mentor and coach as needed.
Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
Assist with the coordination of resources needed to service projects and build strategic operational plans.
Responsible for the management of sales, and relationships with small to mediumsized clients. Identify new sales opportunities and improvements within existing accounts.
Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
Prioritize open issues and tasks, working closely with both internal and client crossfunctional teams. Serve as a point of contact for key systems and processes for projects.
Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Identify, troubleshoot, and resolve daytoday and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

Bachelor's Degree preferred with 35 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
Indepth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
High School Diploma/GED required.
Knowledge of emergency response/standby/call out activities and protocols. Background in either HVAC or Electrical, preferred.

CERTIFICATES and/or LICENSES
None

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES
Ability to comprehend and interpret instructions, short correspondence, and memos. Also, ability to ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.

SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results.

The minimum salary for the Account Manager position is $90,000 annually and the maximum salary for the position is $102,000 annually.

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Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We ha