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    Client Services Representative - Phoenix, United States - NVA

    NVA
    NVA Phoenix, United States

    1 week ago

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    Description
    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

    As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction.

    This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.


    We are looking for an up beat, professional, hard-working candidate with a friendly demeanor and a willingness to learn.

    An ideal candidate should be organized, self-motivated, able to multi task, have excellent communication and customer service skills within a team-oriented atmosphere, all while demonstrating compassion and empathy towards pets and their parents.



    Duties will include but not limited to:

    • Scheduling appointments
    • Confirming scheduled appointments
    • Greeting clients
    • Maintaining exam room cleanliness prior to next appointment.
    • Prepping charts
    • Maintaining lobby cleanliness
    • Handling multiple phone lines
    • Maintaining hospital flow
    • Filling medications
    • Assisting with patient restraint
    • Assisting Technicians when needed
    • Veterinary Hospital Experience Preferred
    • Knowledge of AviMark preferred

    Operating days:
    Monday-Saturday

    Closed on Sundays


    Benefits:

    • Competitive salary based on experience
    • Comprehensive benefits package including medical, dental, and vision insurance
    • 401(k) retirement plan with company match
    • Paid time off and holidays

    If you are passionate about providing exceptional customer service and have the qualifications we are looking for, we would love to hear from you.

    Please submit your resume along with a cover letter detailing your relevant experience.


    National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.


    NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

    NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit


    NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

    The team can provide more information about compensation and benefits for your specific location during the process.

    For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

    NVA is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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