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    Collections Team Lead - New York, United States - Tower Auto Mall

    Tower Auto Mall
    Tower Auto Mall New York, United States

    3 weeks ago

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    Description

    A well-established organization is seeking an experienced Senior Collection Specialist / Lead Collector with a background in collections support to secure payment arrangements and lead a team of collection agents.

    **Responsibilities Include:**

    • Pursue payment collection on overdue accounts.
    • Compile a roster of individuals with outstanding payments.
    • Organize the list based on the severity of delinquency.
    • Engage in discussions with customers to establish feasible repayment plans.
    • Manage Repossession Process and evaluate repossession orders when necessary.
    • Maintain detailed records of each contact attempt and its outcome.
    • Create payoff letters upon customer request.
    • Demonstrate adept multitasking skills for handling multiple cases.
    • Identify account status and use appropriate collection techniques.
    • Comply with collection policies, various state and federal laws, rules, and regulations governing credit and collections.
    • Locate customers through acceptable skip tracing techniques.
    • Analyze customer financial information.
    • Apply payments received to proper accounts and make necessary adjustments or corrections.
    • Determine the most effective means of collecting for each account.

    **Requirements:**

    • 3-5 years of Recovery/Post Charge-Off Collections experience.
    • Smart, resourceful, and a creative problem solver.
    • Stable employment record.
    • Ability to maintain outstanding attendance at all times.
    • Detail-oriented and outstanding organizational skills.
    • Basic data entry and typing skills.
    • Bilingual Spanish A Plus
    • College Degree is a Plus.
    • Proficiency in both Spanish and English.
    • Basic knowledge of accounting.
    • Proficient with Excel.
    • Being independent is a definite asset for this role.

    **Key Skills:**

    • Time-management and organizational skills.
    • Exceptional verbal and written communication.
    • Negotiation and active-listening skills.
    • Ability to easily establish rapport and credibility with customers.
    • Work leadership, data gathering, and financial analysis skills.
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