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    Customer Support Representative - Chicago, United States - CoinFlip

    CoinFlip
    CoinFlip Chicago, United States

    1 day ago

    Default job background
    Description
    CoinFlip is a leading fintech company powered by cryptocurrency.

    The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash.

    In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing.

    In 2023, CoinFlip launched a digital app and created an additional way to easily buy, sell, send, swap, and receive crypto.

    CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's and was awarded the 2021 and 2022 Stevie

    Awards for Customer Service. For more information about CoinFlip, please visit


    We're seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves.

    Responsibilities

    Supporting our ATM customer base via phone and chat
    Registering new users
    Validating customers who want to increase buy limits
    Handling any functional questions regarding the usage of our terminals
    Answering customer crypto questions
    Completing all expected training to continue to grow and validate their abilities
    Adhering to all performance expectations documented in the Customer Support Confluence page.
    Other duties as assigned

    Qualifications

    Affinity for helping others and nurturing relationships
    Customer advocacy
    Empathy
    Troubleshooting and issue resolution
    Problem solving
    Keen attention to detail
    Willingness to work a flexible schedule, as this position requires weekend and overnight hours
    Foundation in cryptocurrency knowledge
    Phone skills

    Nice To Have

    Willing to work a flexible schedule
    Bilingual
    Basic knowledge of cryptocurrency and blockchains
    General passion and knowledge of fintech and crypto


    Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success.

    We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.

    Compensation is above and beyond a typical "startup" — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.


    CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment.

    We thank all candidates who apply, but only those selected for an interview will be contacted.


    By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process.

    You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.
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