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    Customer Support Representative - Chicago, United States - Morningstar

    Morningstar
    Morningstar Chicago, United States

    4 weeks ago

    Default job background
    Description

    About the role:

    The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and support to our clients globally.

    Job responsibilities:

    Provide support to all incoming client queries during your shift.
    Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
    Investigate thoroughly all incoming queries and escalate to your team leader/manager where necessary.
    Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira.
    Provide regular follow-up to clients on all outstanding queries.
    Assist with creating documentation and knowledge sharing.
    Actively contribute to process improvement project work.
    Co-ordinate and attend/chair client meetings as required
    Reporting to identify trends and themes in order to improve service.

    Qualifications:

    Good understanding of Commodities & Energy data or 1-2 years experience in a similar field, working with larger quantities of data.
    Good knowledge of financial markets as a whole
    Excellent written and oral communication, with excellent interpersonal skills.
    Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
    Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
    Strong problem solving and analytical skills with high attention to detail, and excellent time management.
    Confidence in Microsoft Excel functions a must
    Bachelors degree is required

    Nice to have:

    Fluency in a second business language is desirable.

    001_MstarInc Morningstar Inc. Legal Entity

    Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.

    #J-18808-Ljbffr
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