Jobs
>
Chicago

    Customer Support Representative - Chicago, United States - FriendHealth

    FriendHealth
    FriendHealth Chicago, United States

    4 days ago

    Default job background
    Description
    Position Summary
    Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary.

    This position is part of the local 763 Teamster Union
    Experience & Training

    •1-3 years working in a high-volume customer support center, preferably in a health care setting.

    •Ability to determine priorities and work independently.

    •Experience with Centricity preferred.

    •High degree of initiative and problem-solving ability.

    •Considerable skill in handling sensitive matters.

    •Demonstrated ability to exercise judgment and assume responsibility.

    •Effective telephone techniques.

    •Excellent oral and written communication skills required.

    Essential Job Duties & Responsibilities
    • Ability to type 35 wpm.
    • Utilizes a wide variety of computer systems including Centricity effectively.
    • Ability to enter and retrieve data accurately and quickly within an automated scheduling system, checks work, and resolves mistakes.
    • Manage length of calls based on established standards.
    • Strong interpersonal skills; ability to handle a wide variety of calls, including patience conflicts with tact, courtesy, and discretion.
    • Answering incoming customer phone calls and take appropriate action as needed.
    • Resolves patient appointment challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Maintains call center database by accurately entering information.
    • Maintain patient satisfaction rating based on FFHC organization-wide expectations
    Experience:
    • Call Center: 3 years (Required)
    Work environment:
    • Call center
    Communication method(s) used:
    • Phone
  • Strategic Workforce Innovations

    Customer Support Representative

    1 week ago

    Strategic Workforce Innovations Chicago, United States

    We are looking for a customer-oriented service representative. · As our CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · **Responsibiliti ...

  • Friend Health

    Customer Support Representative

    3 days ago

    Friend Health Chicago, United States

    **Position Summary** · Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including ...

  • SPINS

    Customer Support Representative

    1 week ago

    SPINS Chicago, United States

    **Who We Are** · For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly ...

  • Enova International

    Application Support Representative

    1 week ago

    Enova International Chicago, United States

    **About Enova**: · Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and serv ...

  • Ferguson Enterprises, LLC

    Technical Sales Support Representative

    1 week ago

    Ferguson Enterprises, LLC Chicago, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • MC Machinery Systems, Inc.

    Customer Support Representative

    1 week ago

    MC Machinery Systems, Inc. Elk Grove Village, United States

    **Position Title: Customer Support Representative** · **DESCRIPTION** · Our Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By com ...

  • Berkshire Health Systems

    Clinical Support Representative

    23 hours ago

    Berkshire Health Systems Lenox, United States

    **DEFINITION/PRIMARY FUNCTION** · - The Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care an ...

  • Kaizen Management Chicago

    Client Support Representative

    5 days ago

    Kaizen Management Chicago Glenview, United States

    Kaizen Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client ...

  • Stericycle, Inc.

    Revenue Support Representative

    6 days ago

    Stericycle, Inc. Chicago, United States

    Under direction of the Manager Revenue Realization this position is responsible for researching, verifying and capturing revenue leakage through analysis of current customer contracts and use of core systems (SteriWorks, S 4, and Salesforce). Key dut Revenue, Support, Representat ...

  • Stericycle Inc.

    Revenue Support Representative

    6 days ago

    Stericycle Inc. Chicago, United States

    Title: Revenue Support Representative · Requisition Id: 33850 · Job Function: Sales Support · Career Area: Sales & Marketing · Work Location: Chicago - Riverside · About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-base ...

  • The LaSalle Group

    Client Support Representative

    1 week ago

    The LaSalle Group Chicago, United States

    Do you enjoy problem-solving? Are you a recent graduate looking to start your career? If so, we have the job for you · LaSalle Network has partnered with a leader in the healthcare safety & compliance space. Our client, located in the south suburbs of Chicago is looking for shar ...

  • Lakeshore Beverage

    Sales Support Representative

    6 days ago

    Lakeshore Beverage Chicago, United States

    Job Details · Job Location · LSB-Halsted St - Chicago, IL · Position Type · Full Time · Education Level · High School or GED · Salary Range · $38,000.00 Salary/year · Travel Percentage · Up to 50% · Job Shift · Day · Description · Lakeshore Beverage is a Chicagoland ...

  • Chicago Sales Team

    Sales Support Representative

    1 week ago

    Chicago Sales Team Chicago, United States

    Our company is looking for a dynamic, entrepreneurial-minded goal-achiever to become a part of our cohesive and collaborative Sales Support Team. We are looking for someone to join our team and partner on a new client project that aims to provide market expansion strategies using ...

  • Morningstar

    Customer Support Representative

    1 week ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and ...

  • myGwork - LGBTQ+ professionals & allies

    Customer Support Representative

    4 days ago

    myGwork - LGBTQ+ professionals & allies Chicago, United States

    This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community. · About The Role · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering o ...

  • Morningstar

    Customer Support Representative

    1 week ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and s ...

  • WorkRamp

    Customer Support Representative

    4 days ago

    WorkRamp Chicago, United States

    **Customer Support Representative** · Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit ...

  • m31l

    Customer Support Representative

    4 days ago

    m31l Chicago, United States

    **Customer Support Representative** · Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a ...

  • Friend Health

    Customer Support Representative

    3 days ago

    Friend Health Chicago, United States

    Job Description · Job DescriptionPosition SummaryCustomer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which include ...

  • AssetWatch, Inc.

    Customer Support Representative

    1 day ago

    AssetWatch, Inc. Chicago, United States

    Job Description · Job DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable ...