- Provide support to all incoming client queries during your shift.
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
- Investigate thoroughly all incoming queries and escalate to your team leader/manager where necessary.
- Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira.
- Provide regular follow-up to clients on all outstanding queries.
- Assist with creating documentation and knowledge sharing.
- Actively contribute to process improvement project work.
- Co-ordinate and attend/chair client meetings as required
- Reporting to identify trends and themes in order to improve service.
- Good understanding of Commodities & Energy data or 1-2 years' experience in a similar field, working with larger quantities of data.
- Good knowledge of financial markets as a whole
- Excellent written and oral communication, with excellent interpersonal skills.
- Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
- Strong problem solving and analytical skills with high attention to detail, and excellent time management.
- Confidence in Microsoft Excel functions a must
- Bachelor's degree is required
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Customer Support Representative - Chicago, United States - Morningstar
Description
About the role:
The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business.
Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and support to our clients globally.
Job responsibilities:
Qualifications:
Nice to have:
Fluency in a second business language is desirable.
001_MstarInc Morningstar Inc. Legal Entity Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.
We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.
A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.#J-18808-Ljbffr