Jobs
>
Chicago

    Customer Support Representative - Chicago, United States - WorkRamp

    WorkRamp
    WorkRamp Chicago, United States

    1 week ago

    Default job background
    Description

    **Customer Support Representative**

    Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees.

    WorkRamp is a people-driven company with the belief that businesses should not only build lasting products but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

    #1 Top-Rated LMS for 2021 by The Motley Fool - #1 on Inc's 2021 Best Workplaces List for Startups - #27 on Fortune's Best Small & Mid Sized Companies in Fortune's Best Places to Work in the Bay Area 2021

    ????

    We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.

    ????

    Answering and troubleshooting issues on chat, email, and phone via our support ticketing system - Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack - Working closely with product and engineering to escalate any high priority issues and trends - Have the opportunity to experience a fast-paced startup environment - Shift Hours: 7am - 4pm ET (6am - 3pm CT)

    ????

    2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience

    ???? **Perks**

    Fully Remote - Work from anywhere in the US - Unlimited PTO - Equity - Full healthcare coverage - Stipend for remote work setup - 401K - Half Day Fridays every other week - Quarterly Self Care Day & more

    **- This role is fully remote, and must sit in Eastern or Central Time zones** **- At this time, WorkRamp does not sponsor work visas**

  • Friend Health

    Customer Support Representative

    1 week ago

    Friend Health Chicago, United States

    **Position Summary** · Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including ...

  • Strategic Workforce Innovations

    Customer Support Representative

    2 weeks ago

    Strategic Workforce Innovations Chicago, United States

    We are looking for a customer-oriented service representative. · As our CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · **Responsibiliti ...

  • SPINS

    Customer Support Representative

    2 weeks ago

    SPINS Chicago, United States

    **Who We Are** · For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly ...

  • Enova International

    Application Support Representative

    2 weeks ago

    Enova International Chicago, United States

    **About Enova**: · Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and serv ...

  • Ferguson Enterprises, LLC

    Technical Sales Support Representative

    2 weeks ago

    Ferguson Enterprises, LLC Chicago, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • MC Machinery Systems, Inc.

    Customer Support Representative

    2 weeks ago

    MC Machinery Systems, Inc. Elk Grove Village, United States

    **Position Title: Customer Support Representative** · **DESCRIPTION** · Our Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By com ...

  • Berkshire Health Systems

    Clinical Support Representative

    1 week ago

    Berkshire Health Systems Lenox, United States

    **DEFINITION/PRIMARY FUNCTION** · - The Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care an ...

  • Kaizen Management Chicago

    Client Support Representative

    2 weeks ago

    Kaizen Management Chicago Glenview, United States

    Kaizen Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client ...

  • Stericycle, Inc.

    Revenue Support Representative

    2 weeks ago

    Stericycle, Inc. Chicago, United States

    Under direction of the Manager Revenue Realization this position is responsible for researching, verifying and capturing revenue leakage through analysis of current customer contracts and use of core systems (SteriWorks, S 4, and Salesforce). Key dut Revenue, Support, Representat ...

  • The LaSalle Group

    Client Support Representative

    2 weeks ago

    The LaSalle Group Chicago, United States

    Do you enjoy problem-solving? Are you a recent graduate looking to start your career? If so, we have the job for you · LaSalle Network has partnered with a leader in the healthcare safety & compliance space. Our client, located in the south suburbs of Chicago is looking for shar ...

  • Lakeshore Beverage

    Sales Support Representative

    2 weeks ago

    Lakeshore Beverage Chicago, United States

    Job Details · Job Location · LSB-Halsted St - Chicago, IL · Position Type · Full Time · Education Level · High School or GED · Salary Range · $38,000.00 Salary/year · Travel Percentage · Up to 50% · Job Shift · Day · Description · Lakeshore Beverage is a Chicagoland ...

  • Chicago Sales Team

    Sales Support Representative

    2 weeks ago

    Chicago Sales Team Chicago, United States

    Our company is looking for a dynamic, entrepreneurial-minded goal-achiever to become a part of our cohesive and collaborative Sales Support Team. We are looking for someone to join our team and partner on a new client project that aims to provide market expansion strategies using ...

  • Morningstar

    Customer Support Representative

    2 weeks ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and ...

  • myGwork - LGBTQ+ professionals & allies

    Customer Support Representative

    1 week ago

    myGwork - LGBTQ+ professionals & allies Chicago, United States

    This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community. · About The Role · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering o ...

  • Morningstar

    Customer Support Representative

    3 weeks ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and s ...

  • ADP

    Payroll Support Representative

    5 days ago

    ADP Elk Grove Village, United States

    Client Facing with Assigned Non-Comp Payroll Client Base · - Works in an inbound phone support model · - Provides WFN/AutoPay Payroll Technology Support · - Supports General PR, HR & Benefit Questions · - Supports Payroll Processing Questions and Issues · - Conducts Initial Issue ...

  • The LaSalle Network Inc

    Client Support Representative

    11 hours ago

    The LaSalle Network Inc Chicago, United States

    Do you enjoy problem-solving? Are you a recent graduate looking to start your career?If so, we have the job for you · LaSalle Network has partnered witha leader in the healthcare safety & compliance space.Our client, located in thesouth suburbs of Chicagois looking for sharp indi ...

  • Stericycle Inc.

    Revenue Support Representative

    2 weeks ago

    Stericycle Inc. Chicago, United States

    Title: Revenue Support Representative · Requisition Id: 33850 · Job Function: Sales Support · Career Area: Sales & Marketing · Work Location: Chicago - Riverside · About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-base ...

  • FriendHealth

    Customer Support Representative

    1 week ago

    FriendHealth Chicago, United States

    Position Summary · Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including we ...

  • m31l

    Customer Support Representative

    1 week ago

    m31l Chicago, United States

    **Customer Support Representative** · Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a ...