- Education at Public Consulting Group in Boise, Idaho, United States Job Description Overview About Public Consulting Group Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.
- As required by applicable law, PCG provides the following reasonable range of compensation for this role:
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Business Operations Analyst 2 - Boise, United States - Idaho State Job Bank
Description
Business Operations AnalystThe firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe.
PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .Responsibilities The Business Operations Analyst 2 will support the Technology Team within the School-Based Services (SBS) Center of Excellence (COE).
The position is responsible for designing and delivering EdTech solutions in the service tracking, case management, and School-Based Medicaid billing markets.
Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district administrators, service providers, and support staff.
The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process.
The Business Operations Analyst 2 works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation.
Business Operations Analyst 2 will use these skills across our SBS products and portfolio.Responsibilities:
+ Facilitating software development life cycle (SDLC) activities + Coordinating and leading functional and technical requirement gathering sessions + Creating and validating business process maps and functional specifications + Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes + Creating and managing system specifications for assigned products + Creating wireframes or prototypes using Axure RP, Figma, Sketch, or related tools + Communicating business challenges to stakeholders and assisting in developing solutions + Identifying opportunities for streamlining procedures by applying IT best practices + Assisting with internal trainings for new features - 'Train the Trainer' + Assisting with product troubleshooting and triage, when required and appropriate + Preparing and posting defect/support requests.
Manages through to completion and release Please note:
This role is Remote.
Qualifications Required Work Experience + Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices + 3+ years of business analysis and/or product design experience + Must exhibit the ability to convey complex ideas leveraging a combination of written and verbal communication alongside the creation of diagrams and workflows Preferred Work Experience + Knowledge or experience working with Medicaid Management Information Systems (MMIS), Case Management Systems, EdTech, HealthTech, or Service Tracking Software + Axure RP, Sketch, and/or Figma experience is a plus + Visio, Lucidchart, Miro, and/or comparable flowchart application experience is a plus + Knowledge of task management and project management systems is a plus (ex.
JIRA, ASANA, , etc.) + UI/UX experience and course certification is a plus + Understanding of IIBA BABoK principles and CBAP certification is a plus + PMI PBA certification is a plus Required Skills + Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes + Ability to work in a fast-paced and changing environment; reacts professionally under pressure + Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement + Demonstrated time management skills - manages priorities across products and teams + Detail orientation with excellent analytical, planning, and organizational skills + Excellent written and oral communication skills; speaks clearly and persuasively + Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision Remote Work Statement This position is a remote, work from home position.PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company's success.
To be successful in a remote work role at PCG, you must:+ be available during your set working hours + have a safe, private, and distraction-free environment in which to complete your work, and + be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. #REMOTE #LI-REMOTE #LI #EDU Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.