- Offer guidance to drivers on the best ways to maximize their earnings, while delivering a high level of customer service.
- Suggest most efficient routes (including fueling stops) and maintain contact with drivers throughout the day.
- Collaborate with Planning Department to modify daily routes to accommodate the needs of customers and drivers.
- Ensuring fleet profitability through weekly KPI's and set thresholds.
- Build strong relationships with drivers.
- Communicate any issues or changes with freight brokers and customers, providing exceptional customer service to reach the targets set by management.
- Oversee and comply with scheduled vehicle inspections, maintenance, and servicing set forth by Maintenance department, to minimize downtime and maximize efficiency.
- Balance workloads to keep existing drivers satisfied.
- Driver performance review calls.
- Ensure efficient and compliant HOS utilization according to FMCSA regulations.
- Effectively communicate with drivers, brokers, managers, and colleagues.
- Analyze driver performance and vehicle utilization, maximize the work efficiency of your team of drivers.
- Track drivers and vehicle locations and routes live to know the drivers' whereabouts ensuring they are on the right track.
- Ensure high quality work based on company standards, procedures, processes, and values, including best representation of employer and the company.
- Comply with daily tasks, such as - schedules, reports, load planner and other system updates in a prompt and timely manner set forth by management team.
- Have basic knowledge and ability to negotiate and book spot-freight using major freight broker load boards, based on parameters set by capacity team and/or management.
- Bachelor's degree.
- Attention to detail.
- Excellent English language skills (esp. listening).
- Excellent communication skills.
- Minimum 2 years of industry related experience managing truck drivers
- Must have proficiency with MS Office (Excel, Word, Outlook).
- Excellent communication and interpersonal skills, empathy.
- Ability to work well under pressure and multitask efficiently in a fast-paced environment.
- Customer Service oriented, professional attitude and team mindset.
- Good problem-solving, critical thinking and decision-making skills.
- Exceptional organization and time management abilities.
- Proactive, attentive to details.
- Excellent written and verbal communication.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times.
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Driver Manager - Joliet, United States - GP Transco
Description
About GP Transco:
GP Transco is a leading trucking company based in Chicago, Illinois, committed to providing exceptional transportation services to our clients across the United States. With a strong focus on safety, efficiency, and customer satisfaction, we have earned a reputation for excellence in the trucking industry.
Job Summary:
As a Driver Manager, your responsibility will be to execute the daily processes and activities involved in all aspects of a truckload shipment. This multi-faceted position has you accountable for assisting a group of drivers, along with ensuring customer service commitments are being met.
Key Responsibilities:
Skills & Qualifications:
Physical Requirements:
GP Transco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, states or local law.
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