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    Application Technical Support - Dallas, United States - GTN Technical Staffing

    GTN Technical Staffing
    GTN Technical Staffing Dallas, United States

    2 weeks ago

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    Description

    Application Technical Support - Night Shift

    HIGHLIGHTS

    Degree Requirements: Bachelors degree from an accredited university or college strongly preferred.

    Location: 1st week in office for training, then fully remote.

    Position Type: 3+ year contract. Potential for contract to hire depending on needs and your performance.

    Hourly Rate: $25ph W-2

    Shifts: Rotating (you must be open to rotating shifts). Exclusive Night Shift is available

    Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.

    Technical Support / Help Desk / Software Support / Helpdesk

    Firm up your career in technical support with a great new job with one of the top employers in Dallas This team enjoys extremely low turnover and a great work environment

    Key Points

    • We are looking for a Technical Support / Help Desk / Software Support / Helpdesk professional to start mid-January
    • Support provided is roughly 90% by email, 10% by phone
    • This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals

    Why Join Our Team

    • Great company culture with energetic, collaborative team
    • Professional environment where everyone lifts everyone else up
    • Work with highly-skilled team members in a modern and fun environment
    • Business casual workplace dress
    • Supportive management with high standards
    • Excellent healthcare, dental, and vision benefits available

    Your Daily Activities Will Include

    • Providing support (about 90% by email, 10% by phone) to users of custom software

    You Must Have

    • A professional appearance and demeanor with excellent written and spoken English

    What Your Background Should Look Like

    • A Bachelors degree from an accredited university or college
    • 1+ years of technical phone, chat or email support / software support

    You Will Be a Perfect Fit If You Have

    • Are open to rotating shifts (there are a limited number of straight day shifts and night shifts)
    • Flexible with scheduling and working OT if needed
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