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    Technical Product Support - Dallas, United States - Applied Materials

    Applied Materials
    Applied Materials Dallas, United States

    2 weeks ago

    Applied Materials background
    Full time
    Description

    Key Responsibilities

  • Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
  • Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
  • Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
  • Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  • Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

    • Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

    • Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

    • Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

    • Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

    • Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

    • Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus
  • Must have experience within the semiconductor industry, knowledge of tools/equipment.
  • Ideal candidate has a strong background and skill set in Etch
  • Minimum of 5 years of experience performing technical support assistance to customer engineer/field service engineers: escalations, fleet performance, system installations, improvement programs, upgrades, troubleshooting, and problem solving.

    • Qualifications

    Education:

    Bachelor's Degree

    Skills:

    Certifications:

    Languages:

    Years of Experience:

    4 - 7 Years

    Work Experience:

    Additional Information

    Time Type:

    Full time

    Employee Type:

    Assignee / Regular

    Travel:

    Yes, 50% of the Time

    Relocation Eligible:

    No

    U.S. Salary Range:

    $80, $110,000.00

    The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

    For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

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